Sage BusinessWorks

We have had to add new Other Pay additions for the 2020 year and we are having an issue with the fact that the taxes on these Other Pays are not breaking out departmentally, even though the Other Pay is set up to break out departmentally. Is there another…

Hello, I am hoping that I can get some assistance on an issue I’ve been facing at work. I am posting payments as credit card, and two or three a month show up as cash when we are balancing our accounts out. I am new to business works. I am concerned…

Trying to issue a part to a job and keep getting this error with this particular part. I'm able to post other items to the same job though, so it has to be something with this particular #

We are have extreme issues reconciling and finding the variances between the adjusted bank balance and the general ledger. Our system shows a variance, but it can't be tied back with the recommended reporting. We also show bank deposits that have been…

I need to move a transaction from November 2018 to September 2018 so I can reconcile it. This God awful system won't let me post into 9/2018 because it's more than a year. HOW can I do this so that I can reconcile the account correctly. Is there a…

My reconciliation summary is off by exactly the amount of my uncleared deposits. If they are outstanding for the month, why are they not showing up on the reconciliation report?

I do not want to void the credit card payment, but for some reason I have transactions that were settled on different dates that over-lap a month. As in, part of the settled transaction hit in July and part in August. Which means I can't move forward…

Can someone give me step by step instructions for paying a deceased employee's final check? We need to divide her final pay between three children. Thanks!

I am new to SAGE Business Works and the previous accounting clerk has not billed the employees their portion of insurance premiums. I need assistance in setting up the deductions ID. I tried using a # that was not on the list, I think it has been deleted…

Hello. I am having an issue in my Sage Businessworks. Through the AR section, I made a deposit using the wrong date. I then went in through the Void Receipts section under AR and voided the payment. I then re-deposited the amount using the correct date…

Good Afternoon: When I invoiced a customer yesterday for Invoice 2 of 3. The system required me to use more of the Deposited funds than was shown as the Invoice total...why? Where are those funds now? In the Accounts Receivable screen for this customer…

So after you make a sales order, when does the the item go out of inventory after it's invoiced or right when you make the sales order? We seem to be having some inventory problems. The problems occurred when we were in transition of new people/person…

During our month end module closing we are receiving an "Invalid Ship to Address Link" error (from the OEREBLD.LOG); however, at the bottom of the log it does say "Rebuild Complete". Can someone walk me through what may have triggered this? We recently…

We use Sage Business Works 2019 and have noticed on two different occasions, there has been duplicated invoices in Accounts Payable. Everything is the same, invoice number, due date, etc. However, the product had only been received once. Has anyone else…

Some of our employees use cash cards, Global Cash Card to be specific. The information is being returned to our bank as a mismatched name. They are wanting me to update the file with a full name. Somewhere in the upload only the last name is being transmitted…

How do I enter a previous bank reconciliation into a new company?

Can you transfer bank information including bank reconciliation to a new company

Help!!! We just received a report from our third party insurance company showing a STD check was issued to one of our employees in December 2018. We have already closed out our 2018 Payroll. Is there anyway, other than having to restore prior backup,…

Has anyone else noticed an error code when searching for account in AP>Enter Invoices? The code we receive is list index out of bounds (3). I've uninstalled and reinstalled this program on the PC with the antivirus software and Firewall turned off. Any…

Hello, and thank you in advance for any insight provided!! I had a negative bank deposit from a merchant services (Credit Card) account appear on my bank statement this morning. The merchant services batched 2 transactions - a refund given out to a…

Regarding the Reconcile Checking Account tab, I know that I am supposed to check off those checks that have cleared the bank, however do I also check off other non-check related transactions from the list if the bank statement I have states that those…

Can someone please tell me if the ONLY place for a recurring AR invoice purchase order number is in the actual line item description? I received a purchase order from a customer and they will be on recurring invoice, but I do not see where you can add…

Hello, I'm trying to set up a new bank account. I've added it to the G/L and correctly selected "current assets." When I go to C/M to add an account, it gives me an error saying "invalid account type, the type for the account must be a current asset…

NACHA File was rejected by the bank; How do I create a new NACHA file?

We recently upgraded from BW2012 to BW2018 & run PR in house. Haven't had any problems until this week. I have one employee with 2 entries-one is phantom and one is what I entered. I can delete the one I entered but cannot delete the phantom. ???????…