Sage BusinessWorks

how do I clean up customer deposits that either will not have an invoice to offset it or will not be refunded back to the customer.

I'm new to Sage Businessworks (it's a lot different than QuickBooks) and I need some help! In Accounts Payable, I entered a payment to a vendor, coded it as cash but it should be a credit card payment. How do I void it? I've been trying to figure it…

I need to void a receipt in AR, but part of it was already distributed as an open credit. Is there a way to unapply the credits and then void the payment? The payment should have been applied to another customer.

Hi, Here is my issue that I am hoping someone can help with. What I basically need to know is, can I void a cash receipt bank deposit without having an issue? The wrong month was put in as the deposit date and we would like to correct it. If not,…

Hello, We are trying to post an Inventory Receipt Adjustment and the program freezes after about a minute. Location: Inventory Control > Purchasing > Purchase Order Receipts The odd thing is, there were multiple parts on the purchase order. Only…

We manufactured a tank and received it into inventory. It asked if I wanted to post it to a job cost and I did so. But on the parts inquiry it shows that I have 1 in inventory, the only transaction reported for it is the receipt. Yet if I look at the…

We are currently building a pump, the way we process the job is to charge everything and then at the end we post a negative quantity of the completed pump to balance the numbers. Unfortunately, now that I need to close jobs for the end of January next…

We re-installed the corrected BW2020 to fix the state tax issue. After we re-installed we changed 2 employees Federal Tax Withholding (extra withholding). We made the changes and then processed payroll (for this week). The check totals were the same as…

Hi, We received a payment that was directly deposited into our checking account. The deposit appeared in our account on 12/31/19. When I went to post the payment, I posted it as a cash payment against their invoice. The problem is, I got distracted and…

We are have extreme issues reconciling and finding the variances between the adjusted bank balance and the general ledger. Our system shows a variance, but it can't be tied back with the recommended reporting. We also show bank deposits that have been…

We are working with a new company owner that acquired a company which used BusinessWorks for many years. The agreement was the new owner would buy the inventory at cost. However, in their sales agreement, the old owners agreed to lower the costs for…

We would like to make a non-stock inventory item into a stock item. Can the item be changed without making a new inventory part number?

How can I delete a deposit that was entered in order mode before I convert to an invoice?

Is there a way to create a in A/R credit memo that allows several line items? Is there a way to create an invoice in A/R that allows for the balance to be negative? I work in an office where, with-in 1 of our jobs there can be several invoices showing…

We have had a incident in which a void on a credit card vendor transaction and the accompanying credit memo on the vendor transaction were entered using the wrong date. The Vendor Transactions were dated in March 2019, as was the associated Credit Card…

Help? My Accounts Payable module shows a balance owed a vendor. However, it doesn't show up on the balance sheet in accounts payable. When I entered the invoice, entered it in the payable module. When I paid it, I did it through Cash Management as a payment…

We have several INCORRECT open credits and deposits in our AR system under existing customers. They show up because payments were entered incorrectly. The postings are YEARS old and we would like to get them off the records without changing our accounting…

Hello anyone! I am new to my company, but the person who's place I took did NOT train me or anyone else (on anything) on how to do returns on invoiced items. The people haven't paid their invoice I just set up the Order and they received the products…

Hello, Working from the A/P module, I recently voided a payment by vendor without voiding the invoice first. The check was printed, but will not be sent out. I still have the option to make payment for that invoice. How do I remove this unwanted invoice…

I posted a receipt and by mistake distributed part of it to cash refund. I didn't notice it till after I deposited it. The check was for $283 and $202 went to cash refund. How do I fix this? By looking at other posts I see that I should probably do a…

In 2016 we made a payroll check with a deduction of $21.33 for a loan repayment. But we neglected to make a journal entry to debit the account and because it is in a prior year we are unable to make any new entries. I viewed knowledge base article #18022…

A clerk made a manual calculation of OASDI taxes and overwithheld $7000+ from the owner's bonus check. I found it while preparing the 941. How do I fix that through payroll? Thanks!

An employee had a pre-tax deduction on his paper paycheck. He cashed the check and then noticed the deduction and he wants his money now. How can I reverse a pre-tax deduction through the payroll module so that everything is correct on the next 941…

We've been using BW for over 10 years now and the one issue that keeps coming up is in regards to customer returns. Currently we process customer returns through this manner: OE>>Invoices>>Returns>>Invoice and fill in the necessary information required…

Inadvertent duplicate posting of deposit in two consecutive months! Can I reverse a deposit in a month that is already closed (October)? I am looking at the KB "How to adjust or reverse a deposit" and am not sure if this will work for closed month. I…