Sage BusinessWorks

I was applying open credits but I accidentally applied the balance to Cash Refund instead of leaving it as open credits. So now I need the amount put back. I did a debit memo, but after pulling the account detail report for our cash account there are…

How do I void a reversing journal entry?

Hello! I just discovered I have duplicated a deposit, in error. How do I correct this? Thanks in advance!

A check issued in May was voided in August AND voided in May. So the check has been voided twice thru A/P. How do I fix this problem? Thank you!

I needed to void an A/P entry I had made as a prepaid Invoice paid by EFT. I Voided the payment, however, I then saw the open invoice and when I voided that, I ended up with two debits in my checking account under A/P. So it looks like the amount was…

Received a credit memo from a vendor that is paid by credit card. How do I post this to show in Vendor's account and to reduce amount owed to credit card company?

how do I clean up customer deposits that either will not have an invoice to offset it or will not be refunded back to the customer.

We manufactured a tank and received it into inventory. It asked if I wanted to post it to a job cost and I did so. But on the parts inquiry it shows that I have 1 in inventory, the only transaction reported for it is the receipt. Yet if I look at the…

We are currently building a pump, the way we process the job is to charge everything and then at the end we post a negative quantity of the completed pump to balance the numbers. Unfortunately, now that I need to close jobs for the end of January next…

We re-installed the corrected BW2020 to fix the state tax issue. After we re-installed we changed 2 employees Federal Tax Withholding (extra withholding). We made the changes and then processed payroll (for this week). The check totals were the same as…

How can I delete a deposit that was entered in order mode before I convert to an invoice?

Is there a way to create a in A/R credit memo that allows several line items? Is there a way to create an invoice in A/R that allows for the balance to be negative? I work in an office where, with-in 1 of our jobs there can be several invoices showing…

We have had a incident in which a void on a credit card vendor transaction and the accompanying credit memo on the vendor transaction were entered using the wrong date. The Vendor Transactions were dated in March 2019, as was the associated Credit Card…

In 2016 we made a payroll check with a deduction of $21.33 for a loan repayment. But we neglected to make a journal entry to debit the account and because it is in a prior year we are unable to make any new entries. I viewed knowledge base article #18022…

We've been using BW for over 10 years now and the one issue that keeps coming up is in regards to customer returns. Currently we process customer returns through this manner: OE>>Invoices>>Returns>>Invoice and fill in the necessary information required…

We are having trouble finding the least cumbersome method to transfer and account for the products we make and purchase that are in our inventory, but then are removed and used within our business. For instance, we remanufacture toner cartridges and…

Somehow in the process of voiding and re-entering a payroll advance check, the Payroll system thinks there is an extra advance out there. It does not show up on any report but when we enter a timecard for this employee it wants an advance repayment. Is…

I cannot seem to remove a credit memo. I entered an invoice twice. I paid one invoice and voided the other invoice. Then the other secretary came along and put a credit memo in for the invoice. It shows that there is a credit memo for the vendor but I…