Sage VIP Classic and Sage VIP Premier

I get a IRP5/IT3a error warning report on 1 of the directors that PAYE is not deducted from on VIP. He is a provisional tax payer and TAX is calculated and submitted by our Auditors. I always had him on No Tax with not problems. Now is seems not be a…

Hi We have a MOC setup to calculate a deduction that is 1.231% on the annual basic salary. When entering the value in the MOC as 0.01231 VIP round it back to 0.0123 which gives a wrong deduction value. How I do the calculation to get the correct…

Hi What is the TPBAT*.pay files? I get index errors on these files when running the software updates stating that the file format is incorrect!

Why isn't the VIP software download site ( https://payrollupdate.sagesouthafrica.co.za/totsol/ ) updated any more?

Hi How do I get headers on my report when printing it to ASCII?

With the latest IRP5 recon, I receive an error message when exporting the data out of VIP: "Tax Status = "No" is invalid. The employee is terminated and the tax status is reflecting "No", I am not able to change the employee that is terminated and…

HOW DO I CORRECT THE PERIOD IF BY MISTAKE I HAVE DONE NEW PERIOD TWICE ON SALARIES?

Hi We get the following error when trying to run the UIF submission report as well as the Industrial council reports for Multiple Companies.

I have moved over to backing up all important data using Acronis Cyber Protect (cloud). I have backed up accounting, document etc - but what folder do I use to backup VIP? I dont want the whole Classic folder as it is huge - I just want the Payroll data…

Hi The functionality to print all payslips to one pdf does not work. Screen freezes on this screen.

Good day 1. When will the issues with Version 6.1a be resolved? 2. Why has email communication to paying customers been stopped as part of service package to customers? Could you put me back on your mailing list? 3. Why is telephonic support not…

I receive this error after moving my VIP system from old to new hardware. I made a full system backup on old hardware and copied the ZIP over to new hardware. Extracted the file to my newly created VIP folder and used the creation file to create shortcut…

What would the SARS source code be for Standby Pay or Standby Allowance?

Hi I am a Financial Planner and find myself, almost always, in the most frustrating scenario planning stage when clients (Employers) as well as their Employees would like to see how the different options of employee benefits will look like on their…

Hi I get the following error when trying to print payslips to pdf using Mobility Print function for payslips with Hours and Balances.

Hi We get the following prompt on our workstations every time we try to run VIP after the upgrade. Please advise solution.

Good afternoon, We recently acquired a NAS device, specifically the Synology DS220j. We have equipped it with 8TB of storage and configured it for RAID 1, effectively providing us with 4TB of usable space. Our primary goal in setting up this NAS device…

good day. my payroll program gives this error after entering the password. What do i do?

Good morning, We are on VIP classic. How do I print a ETI report for a SARS EMP501 verification? The ETI history report is blank but we did a take on..

Firstly I want to know with the Leave MOC, is it possible to write a MOC that when the employees cycle ends that the balance of the leave carries over to another line i.e. USE OR LOSE and then expiring after six months. I have played around the whole…

Hi How do I print the Shifts history for an employee?

One of my VIP classic companies is failing validation but I am not sure why. I believe it is on the settings since the other companies are exporting perfectly. I have called VIP with no success on the issue. I am on Premier 5.9a Thank you.

I need clarification with regards to overtime worked on public holidays. When you dont work on public holidays, you get your normal day remuneration for the public holiday. When you work on a public holiday, you are normally remunerated for the day…

Good day Please assist on how to load IRP5's on Info slips and Easy file Thank you. Regards Katleho

Good morning, Please assist me as i need to add a company to my current vip classic payroll 6.0a. I received the company's full system backup zip file. Please provide me with the steps regarding the zip file as i assume it would need to be unzipped…