• How to record a wire transfer in AR

    How do you record a wire transfer from a customer in AR? In AP there is the selection drop down for Wire Transfer, but not in AR. I read if we use ACH/Credit Card, it doesn't post to BR. So do we use Cash and if so, how/where do we enter the long 15 digits…
  • How to make new customers appear in drop-down menu?

    When we had Sage installed, all of our customers were imported into the system. When I start to type in the 'Customer No.' field, a drop-down menu appears with predictions of those customers. However, when I add a new customer, I have to click the magnifying…
  • Reverse posted prepayment and credit memos

    We had a customer use a third party to pay for invoices. They asked for a dummy credit we could send them so they could zero out invoices on their account. To do this, I was instructed to create a prepayment (as a positive amount) and then a credit…
  • Service Invoice Discounts with Service Contracts

    Hi, Wondering if anyone knows how to automatically calculate the the discount that a customer receives when they are on a service contract plan through the assembly 9-3 screen? Some background I currently have all my service technicians on Sage Service…
  • How can I get Customer Memos to pop-up in Invoice History Inquiry?

    Hi, I have several customers with special requests regarding the sending of their invoices (mail, fax, e-mail to specific parties, etc). We created memos that pop up during Sales Order Entry. Unfortunately, that department doesn't always remember to…
  • AR Customer SalespersonNo2 field

    Under what circumstances does the AR_Customer SalespersonNo2...5 populate? I am trying to determine if we can use this field for tracking. Thank you for your input!
  • National Accounts and effect on Date of Last Activity

    Am I correct that if we turn on the National Accounts feature, that for those "sold-to" customers we have assigned to a "bill-to"/National Account, the DATE OF LAST ACTIVITY will only update on the Bill-To Account, and not on the Sold-To account because…
  • AR Invoices with different customer names

    I have a customer who used to be set up as a different name. On the old name, there are outstanding invoices. On the new name, those exact same invoices are marked as a prepaid. How can I clean this up and get all invoices under both names to a zero balance…