• Cash receipts entry to AR leger not matching

    Every once in a while i will try to enter a payment through the path Accounts Receivable, cash receipts entry and the invoice I want to pay will show a zero balance. If i simultaneously pull the invoice up using the path Accounts Receivable, customer…
  • Can I get more that 2 people into a Cash Reciepts batch for entering Credit Cards during the workday?

    I am running Sage 2021 and have managed to get two people into the same batch for doing Credit Card transactions with Paya. Any attempt to add a third person will not work. What is the preferred method for allowing users to run a stored card for a client…
  • Reverse posted prepayment and credit memos

    We had a customer use a third party to pay for invoices. They asked for a dummy credit we could send them so they could zero out invoices on their account. To do this, I was instructed to create a prepayment (as a positive amount) and then a credit…
  • Cash Receipts Deposit Number

    We post multiple cash receipts daily with each receipt being assigned a different deposit number. During data entry, I am required to completely get out of Cash Receipts Entry, then get back in in order to create a new deposit. Is there a way to create…
  • AR Invoice with negative balance

    I have an invoice that shows to have a balance of $5,382.38. When I try to apply the payment in the cash receipts function, the balance shows as -$10. I don't get it. How can I fix this? I don't see any credit memos.
  • Cash Receipts journal is stuck in background

    We were doing a deposit and there was some issue with Sage Exchange Desktop. We ended up rebooting the computer and now when you open up Cash Receipts Journal the Print A/R Cash Receipts Entry Batch window comes up and the Cash Recipts Journal window…
  • How to make Cash Receipts hit GL, not just sub-ledger?

    Hello, Our accounting department recently brought to my attention that entering data inside of Cash Receipts Entry only posts to the sub-ledger. They must then go into the daily transaction register in order for this to process to the General Ledger…