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  • Automate Work order notes

    Hi all, Is there a way to have the work order notes prefill with each new work order without using a template? Would like to setup a series of questions that CSR can see in the work order notes and type in answers after for example: Problem: (CSR…
  • Can CRM solve my business problem? - part 2

    In the last part we looked at 3 quick tips that focused on terminology, business objectives and business outcomes: Tip 1 — don't mention CRM (if you're not comfortable with the term) Tip 2 - the IRACIS concept Tip 3 — problems, solutions, benefits…
  • Can CRM solve my business problem - part 1

    Every day, small and medium-sized business owners are looking for ways to improve & grow their business. Many hours are invested in brainstorming, talking to customers and analysing competitive offerings. It is not uncommon that at some point in the process…