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I had postponed an employee on the September salary run. The expiry date for the postponement is 5 December 2023. However, when the December pension assessment was run on 22 December, the employee is still marked as postponed. Does anyone have a solution…

Hi! I'm trying to find a way to create a .csv file for nest pension that shows employees by NI Number. My payroll team has changed people several times in the last few years and how Employees were set up in Nest were either by payroll number or National…

When I attempt to automatically enroll employees into the pension scheme using the "pension assessment" module in Sage 50 payroll it shows them as eligible, they are above 22, have the qualifying earnings and show be enrolled into the scheme. But the…

Hi I have an employee on a career break and after doing a mass change of salaries last month their basic salary reinstated and I missed it and payroll was completed & FPS sent, I have contacted the employee after noticing the error & they have refunded…

I run a four weekly payroll and didn't submit the 15th August FPS on time. It was sent through just before the next payroll run on 4th September. The next FPS was done on the correct pay date of 12th September. I have had two of my employee's on the phone…

In Sage Payroll I have a director who retired in 2013, although he remains an unpaid company director for companies house purposes due to providing bank overdraft security. I wanted to remove him from the payroll list so posted him as a leaver. System…

We have a number of employees each month who are off sick. At the moment I have to add this manually to each of their employee records. Is there a way to either uoload a number of employees sick leave or batch add it to their records? Thank you

Am i right in thinking we cannot upload our payment summary reoprts etc to new portal? If so what is suggested we do for our records.

We recently started a new holiday year (Dec to Nov) after processing the 1st month payroll (Dec) we decided to use Sage to track holidays taken/holiday pay etc. The staff are paid hourly at the end of each calendar month. The problem being that the…

I have a salary sacrifice pension scheme set up in Sage. Employees can choose to make an additional voluntary contribution (as a % not a fixed amount). When an AVC is set up they’re deducted before tax but not NIC on Sage - is this correct? I would…

We have processed a employee who is due to her first week Maternity Pay and her payslip are showing the Maternity Pay as Parental Leave, I checked all other payslips reports and they are all showing the same . thing. Other post update reports do record…

Hi, Please could you explain the two checkboxes in the payment settings: Include for holiday accrual & Include for weekly averages. For instance the pay element holiday pay. Do these 2 x boxes need selecting? Also we now have a pay element…

We installed the mandatory update for V26. Since then we have not been able to access our payroll software, and it closes before we can enter our login credentials, is there a fix for this? The database is stored on our network so multiply users can…

I made an employee a leaver and printed their P45 but it had the incorrect DoB. How can I correct this and any other errors and reprint and resubmit to HMRC ? Thanks in advance !

Is there a way to assign approvers to particular members of staff? We have 2 approvers across a number of staff, but so far it seems that all staff are available to all approvers to approve the timesheets.

What SAGE payroll package can i use with sage 200, company has around 1000 employees and does monthly payroll.

I've just started at a new company and have to process the Sage 50 payroll. All the leavers, including previous years, are still appearing on the payment summary part 3 and are still showing on the employee lists. Some of these date back to 2014. They…

A member of staff has requested a rebate on their national insurance. They went over the threshold in month 1 and have been under during the following months. I've never had a refund requested previously, please can someone advise. Thanks in advance…

I would like a year to date report for the previous year and do a comparison -I like the Payment Summary (Part 3) any ideas ??

We are obliged to report outstanding disguised remuneration loans through RTI in April 2019 as 2018/19 income. Does anyone know how I can do this in Sage Payroll? Thanks

I am trying to post to sage accounts but it is giving me an error saying unable to login to your accounts data, which I find odd, because I could post last month?

Trying to set up online payslips in Manage Employees. I have entered all email addresses and selected all staff but not being allowed to SAVE changes - any suggestions? Thanks

Hi, I started a new job this month and am also new to Sage payroll, can you please guide me through how I can print the month end payroll reports to enable me to raise a journal for input to sage. There was a leaver in December and when I go onto…

When I am adding a new employee using the employee wizard I never know which employee statement code I should be using and this is a mandatory field. Would it be possible to put some information about his in the help on your website say under section…

Hi I recently installed sage payroll on to my new computer, I transferred all my weekly backups and everything went well. However... Now I have come to do my monthly EPS, the esubmissions log only shows the last few weeks since I have been running…