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I am having an issue figuring out how to record our Customer payments in the Receive Money tab under Customers & Sales. We use a factoring company so we send the Factoring Company our customers invoices and they, in turn, send a wire less any fees. The…

What is the procedure to conduct bank reconciliation for a single month. Thanks.

I was trying to reconcile the Aged Payables to our General Ledger account and I noticed we were off by quite a bit. Then I noticed that there were transactions that didn't show up in the aged payables indicating that they had been paid but they only showed…

Is there a way to void a past reconciliation? Last month I accidentally put the last day of the period in error and now it says the account has already been reconciled for that period. Is there a way to redo this?

My company has multiple pay types. We have regular billable, OT billable, regular non-billable, OT non-billable, personal leave, holiday and bonus/incentive pay types for our hourly employees. Not to mention all our employees hourly pay rates are not…

Hello, I am stumped. We paid an invoice for a trailer (Fixed Asset) with an American Express card. We pay monthly and once the payment comes out of the cash account we download the statement and allocate it to the correct account. I am needing to apply…

We have 5 pay types - regular, OT, incentive, holiday, and vacation. The current formula I am using, from the first January update, only taxed the regular pay, and I noticed too late that it was only taxing the regular pay and nothing else. I was hoping…

The Customer ID that was automatically created already exists in Sage 50--Error How to fix this? John Z.

I posted transactions in my general journal ,it appeared in the report currectly in the individual transactions and balances , However this transactions total were added again to my total balance at the end of the month ie December , making it double…

Does anyone use Paya to pre-authorize a customer's credit card before actually processing it? We pre-authorize before shipping the order to make sure the card is good. Then once shipped, we add the Freight to the total and process in Paya. In order to…

Does Sage 50 recognize when an employee reaches the annual maximum 401k contribution and stop withholding the normal contribution from the employee's pay?

When I open the software and put in the password for a company the program shuts down. I cannot get the software to open or function. This just started happening recently (Today). Is there a fix?

I am trying to get my Bank feed to connect but keep getting an error that says to restart my connection. I do and the same thing pops back up. When i create a new company I can get the bank feed to connect and when I log into another company I can get…

Does anyone know how to exempt the state payroll tax deduction for employees in v2024 SAGE50 US?

I have a invoice on a customer account from 2021. The invoice is blank and with that it says he owes the money. With a blank invoice I can't go in and pay it.Also, being it is from 2021 I can't delete it. How can I fix this. I have other customer accounts…

What happens if I delete a vendor's credit memo in a period after I received the vendor's invoice and applied the vendor's credit memo to it? E.G both the receipt and credit memo were in the prior period? i.e. will it mess up my prior period financials…

I need help! Our small business received a digital grant of $2500 which was deposited in December 2022. We did not make any purchases from this grant until January 2023. My questions:: How do I input this grant into Sage? I know that I have to put…

New Sage 50 user - Barely trained by prior staff who retired. I'm trying to figure out how to get the direct deposit paychecks I did yesterday to show up in my account register. They show up on the account register report but not in the physical register…

Sage 2019 app n db on one server. SQL database in use. Users of AR module were complaining of batch posting being slow so a reboot was done. After reboot realized , Ar module completely disappeared. Steps taken: 1. Did a sage full repair yet AR…

A year end close was ran overnight but when coming back to the office it was stuck at 64%. I restarted sage and was able to get into the new fiscal year. Does that mean the year end close ran properly?

My income statement revenues total is different from my month end report/ aged receivables by almost $6k. Is there something I am missing?

Hi I have a problem logging in Remotely to Sage 50 in the Philippines. My client is located in US she already gave the password and username but still i cannot log in there is always an error.

Mistakenly made a deposit in to the savings account from customer paid invoices. I scan the checks then deposit them to our bank account but mistakenly deposited to savings instead of checking. In Sage the bank deposit went to checking. I can delete the…

Hello, After completing the most recent update, my account reconciliation is stuck in July 2022. I can change the "period" to any month and it will still show July 2022. Live Chat has been no help and says that I'm not who I say I am, so I am hoping…

About 10 years ago, I made a mistake of trying to use adjusting entries to balance my books with our tax return - I tried debiting and crediting with the beginning balance in " Beginning Balance Equity". The more I tried changing periods, and trying to…