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  • New password requirements

    In v26.2, we're introducing greater security measures. This means when you create a password for a user, to ensure it's secure, it needs to meet certain criteria. Find out more and watch our handy video in our Password requirements guide.
  • System Automatically changing passwords

    I just upgraded from 2019 to 2022 Advanced. We are having problems with multiple users having their password changed by the system, this has even been happening to our company account. We get the message below. When I go to SY_USER the encrypted password…
  • User Password Management

    Sage's user account/password management tools seem very weak. - No ability to force password parameters (length, case, special character), when new users are invited - No ability to force a user to change a password - Sage allows VERY WEAK passwords…
  • Nest Pensions

    Hello, I am having a huge back and forwards issue with Sage and Nest. I am locked out of Nest about 20 times a day (ridiculous I know!). Between calling to reset my password as the unlock code emails never seem to reach me, every morning without doubt…
  • Password reset functionality

    On most web based systems there is some form of password reminder system or password reset system. I have had several requests in the past to ask if this is possible and I've read a couple of articles on here about passwords but they're not what I am…
  • Online portal for employees to access their payslips - issue with password generation?

    FormerMember
    FormerMember
    Hi there, I have received notification from a number of employees who have had issues when logging into the online portal to access their payslips. One employee advised they copy and pasted the original password which was set up when I added them as…
  • General Reconciliation Guidelines and Resolving Known Errors

    The reconciliation process requires you to validate if the values on your payroll (PAYE, SDL, UIF and ETI) balances with the values declared monthly on the EMP201 to SARS. The following articles will provide you with guidelines on which reports can…
  • User Passwords for online payslips

    Hi On the reset passwords page it states that passwords must contain (among other things) a special character. These being the following: (#?!@$%^&*-) Can you confirm that any of these characters work or are the brackets/parentheses not included…
  • Unified logon questions

    1.) The client wants to use unified logon for their system, but users and servers are on different domains. Can this be made to work? 2.) Setup procedure for unified logon in user maintenance is to enter user names and passwords as they are currently…