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Hi, I just wondered if you allow coders/developers to create Apps for Sage so we can add functionality that we need? I've posted elsewhere that I need to add both Square and Stripe as bank accounts to my Sage banking. I receive eCommerce sales through…

As a community, we always encourage our members to verify the answers they receive when they post questions. Here's why it's important: Ensuring Accuracy and Credibility : Not all information online is reliable. Verifying answers helps guarantee that…

Hello Sage Community. My long standing treasurer at my non profit has decided to step down - turns out he's using a Windows 7 laptop with Simply Accounting 2009 to run the organisations finances - I had no idea. Luckily he has run regular backups…

I removed some transactions from a reconciliation. I need to reconcile them again. How do I do this?

Since the recent update when I try to email a Customer their statement there are no items shown on the statement although they have outstanding invoices. If I print the statement the outstanding entries are shown. Anyone else experiencing this issue?

We have Sage Quantum 2013 and 2016 installed on our server since 2015 and has been running effectively. We recently had an issue with the hardware server that prompted us to reinstall the O.S and re-installations of the Sage 2013 and 2016 and will also…

I'm hoping somebody can help me here. I have some old transactions that haven't been included on previous bank recs undertaken by somebody else. However, these transactions have been included in VAT returns. I have no idea how they've managed to reconcile…

Hi Can someone please advise how I would process a general journal between a customer and supplier account? Customer account was deducted from the supplier payment however GJ does not allow allocations between cust/sup accounts only GL accounts. Do…

We understand that some customers are facing difficulties accessing our product and receiving a blocked message (screenshot below). Rest assured, we're actively collaborating with our solutions partner to fix this issue for you as soon as is possible…

I understand that VAT is calculated in the P&L as normal until the VAT return is created and then the Flat Rate is used. How do I then go about creating a P&L report for a client. If I do it monthly - it is incorrect as the VAT rates are not right.

I have created a JSON file for one of my clients. How do I migrate it to Sage Accounting?

I need this version to open exam files for my students in the Quebec vocational studies course 5731. My school board is not in a position to help. Any ideas? Cheers.

I have two recurring 'other payments' set up to recur every 2 weeks however the system is not generating the recurring payments. I have checked my settings and it is set up correctly; you can even see the recurring symbol below. Has anybody run into this…

The Trial Balance and GL are not balancing. I have contacted Sage through chat about this problem on 3 occasions in the last few weeks and keep getting the same response that the engineers "are working on it and there is no timeline for it to be fixed…

I need to enter my accounts from Jan 1, 2017 and get them up to date. I have spoken with someone on chat but they say the only way I can do this is import but that implies I have the information to import and I don't. I only have bank statements. I…

I'm finally migrating from Sage50 Pro 2013 to cloud, Sage Accounting. I created our company's profile before I started the migration tool, and I must have selected Create A New Business instead of Use your Existing Sage50 data. I followed the instructions…

Hello, I ran an RTD report and it looks like all zero rated services sales I made to the USA and Canada are showing in D1 (Home 0%). Is that normal? I was expecting to see services sales to all outside the state in D4. Best regards.

My question is how do I account for the difference between HST collected and HST remitted? Is anyone else using the Quick Method? How are you handling it? I elected to use the Quick Method of Accounting for HST this year, and it doesn't look like…

What report will help find why my Sage balance is different than bank balance? I must have a duplicate or missed transaction. I have matched up all transactions. However, RBC issued me a new credit card. I had to disconnect my bank service and reconnect…

After trying both Chrome and Edge browsers, I've noticed that Sage is significantly slow when it comes to filtering products. We currently have just over 6000 products in our system, and the platform's performance is noticeably sluggish. It's worth mentioning…

Is there a support email for sage if we are using Sage Accounting? Or are we stuck using the forums? I've purchased Sage Accounting / Cloud, but the migration tool is not compatible with CAB files. I have emailed '[email protected]' but received no…

Income Statement does not tally up Sales and then cost of sales is not deducted because of that. I am unsure what might be the problem, just started doing that this morning. I can see all the sales but it just not tallying up on the income statement…

Hello, Is it possible in Sage Accounting to create a file so that we can export a batch of supplier payments for SEPA transfer? Is this available on any Sage product? Thanks, Nicola

Sage has recently launched a new complaint email address, [email protected] , which enables you to escalate any issues you may have encountered with our products or services. Once we receive your complaint, we will provide you with a reference number…

I'm setting up Sage Accounting Standard for our charity which is a CIO. I think I need to use "Ltd Co" and use the charity registration number, but just wanted to make sure... Thank you!