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We have Sage Quantum 2013 and 2016 installed on our server since 2015 and has been running effectively. We recently had an issue with the hardware server that prompted us to reinstall the O.S and re-installations of the Sage 2013 and 2016 and will also…

I am trying to select MA100 for the tax depreciation method on an asset added with an in-service date in 2016 with the R property type. The MA100 is no longer in the dropdown box. If I change the acquisition year from 2016 to 2015, then I am able to use…

Hola Al actulizar la versión de Sage50 de la versión 7710 a la 7780, da un error y el soporte de Sage dice que es imprescindible que el sistema operativo, donde está instalado, un windows server 2012 tiene que ser actulizado a la versión 2016 server…

We have Sage 100 2016 running on a small network. The server and all the workstations except one show the Business Insights toolbar and side panel when logged into Sage. The one workstation with a problem stopped showing it a few days ago. I tried reinstalling…

Hello Experts, Facing the below error while accessing the ACCPAC API. System.AccessViolationException at AccpacCOMSVR.AccpacSvrViewClass.Process() at ACCPAC.Advantage.Server.View.Process(FieldValue[], Int32[]) We have a .Net based windows service…

We recently upgrade Sage fixed Assets from 2016.1 to 2019.1, today a users reported issues generating reports from Sage 100 2016, that's all the relevant changes that we have made recently. May Sage could be affected because of this?

Good Afternoon, We are trying to synchronise our outlook calendars (2016 32bit) with Sage 200 CRM (version 7.3 SP3.6). This has previously worked but isn't now and we're not too sure on what may have changed. Please do you have any suggestions? …

Hello. We are having a bizarre issue with Microsoft Office 2016 and an ODBC connection to Sage 100 Advanced 2018 ERP. We use a system DSN to connect to Sage from Access to run queries and reports not available in Sage and have been doing this for years…

I am getting a very generic error in Data Integrity Administrative Services in Sage 300 ERP 2016. It simply reads "E: Invalid Windows user." I do not know when this error occurred but would like to get it resolved so my Data Integrity checks are clean…

I have an add-in that is installed in 2016 (v 11.00.0001) and without enabling the feature or adding it to a role certain aspects of the feature are automatically enabled. The add-on is comprised of two different components, one amends the Supplier…

Apparently Sage 50 2016 has a new report designer, does this mean when we upgrade from 2012 to 2016 we need to redo all the layouts ? Cheers Alistair

Why do I have to pay for for a phone call to sage for support and be put on hold for 15/20mins ? especially when I already pay for support ?

Yet again put on hold for 20mins and being charged for the phone call. I think it is in the interest f sage keep you waiting and charge you for the phone call and get you to pay for the support service as well !!! AM I the only one who thinks its a double…

How can you reduce the file size of a pdf invoice? Due to the nature of the business I pdf invoices to desk top but it takes so long to e-mail them due to the file size. Does anyone now how this can be reduced? Thank you in advance for any ideas.

We use sage drive with sage accounts 50, but since the recent sage update, every time I try and download the latest update to sage drive, it lets me get all the way through and then tells me I have no internet connection, which is not the case. Has anyone…

I entered a reversal and the bank account has a foreign currency. can someone help., I tried to do reversal but it tells me foreign currency journal cannot be reversed

Our receptionist regularly complains of our invoicing system hanging while mid-invoicing of customers. Her process is as follows: 1. Prints all invoices that are to be sent, (for our records.) 2. She goes back into the invoicing screen, changes the…

Hi, I am running SAGE 300 2016 version with some 3rd party tools. Now we planned to upgrade to 2019. We have got a confirmation from 3rd party vendor that the same old setup can run on version 2019. To avoid reinstallation of 3rd party solution, Is…

Hello, I decided to try using a Business Insights dashboard for looking at the A/R. When I view the A/R Analysis report, the first Aging Period is correct for today. But the ones displayed below are the last months of our 2014 Fiscal Year, and not the…

Hi, I don't use Sage often so this may be a simple question. I have a client who is using Sage 50 2016 but I only have licenses for 2017 and 2018, is it possible for me to open the client file in 2017 or 2018 and still be able to send back journal entries…

I received two credits from a vendor for the same return. I went into PO credit note entry and entered the first one and changed the quantity I received a credit on to the correct amount. But when I try to enter the second credit for the remaining quantity…

I had to reinstall a clients Sage installation and now it claims product key does not include payroll when it does. Also now more than one user can't be logged into Sage. What gives? Support assured me last night I was using correct key and they even…

Each user pulls up the login screen and gives user name and password. Opening Screen comes up Screen closes and program closes This is the same for all users

I run Timeslips 2016. My computer has died and I need to download Timeslips 2016 to install on my new computer. I don't want to upgrade to Timeslips 2018. I have all the codes I need, but I don't see where I can download the actual program to the new…

I have Sage Integration Service Running. Every few minutes I am getting the following error in my event logs. The description for Event ID 1 from source Sage 100 ERP Integration Engine cannot be found. Either the component that raises this event is…