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Brian6430

Voided duplicate invoice in Accounts Receivable || can't post cash receipt

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In A/R, entered an invoice twice in December, and subsequently voided one of the occurrences during month-end review.  Open A/R report and general ledger in balance at year-end, both correctly showed one occurrence of the invoice as open.  Customer check paying the invoice received and we're trying to post that cash receipt.  In A/R - Post Receipts, both occurrences show as voided, so can't post a receipt against the invoice.  Accounts Receivable Open Invoice Report still shows invoice as open.  How do I get one of the occurrences to not show as voided in Post Receipts?

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    It appears you may have issues with your invoices links and using duplicate invoice #s.  There is a KnowledgeBase article #73890 Unable to void duplicate A/R invoice you can review.  It suggests to backup and rebuild the AR module.  If you are using IC and OE, you will need to rebuild all 3 modules and in the order AR,IC,OE.  If that does not resolve, then I would recommend opening a case with support by going on line to support.na.sage.com and select the pink "Cases" button or by calling 800-447-5700.

    Thanks,

    Coleen Graber

  • 0 in reply to Coleen Graber

    Thanks, Coleen!  I'd rebuilt the AR data file (we're not using IC or OE) with no effect on the duplicate void.  Will go ahead and open a case with support.  Thanks again!

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