Using your software’s in-product Help system is always a good first step for finding answers to your technical questions. But don't worry if your Sage 500 ERP questions aren't so easily answered. When you need help, there are several ways to connect with Sage.
Need Help?
Depending on your Sage Business Care Plan, you may be able to take advantage of the services shown for each type of question below:
How-to / Step-by-step instructions
The Sage 500 ERP Knowledgebase has the steps and answers you'll need to solve your Sage 500 ERP problems. You can also access it through the Sage Customer Portal:
- Sign on to the Sage Customer Portal.
- Select KB and downloads | Sage Knowledgebase.
Complex but not urgent
Submit your questions through a web form for our customer support analysts to contact you. Here's how:
- Sign on to the Sage Customer Portal.
- Select Manage cases | Case History.
Complex and/or urgent
Contact our Customer Support at 866-996-7243 and work with one of our customer support analysts over the phone:
More resources
Sage City - Join our Sage 500 ERP community on Sage City, Sage's 24/7 user forum where Sage employees, product and industry experts, and your peers connect to share ideas.
Stay connected with Sage
For up-to-the-minute news, follow us on Twitter @SageSupport (##Sage500ERP) and like us on Facebook.
Support Hours and supported services
Sage Support is available Monday through Friday from 9 AM to 8 PM Eastern Time with the exception of standard United States holidays.
You'll find a list of supported services in our Sage Business Care Support Services knowledgebase article.