• Auto Enrolment - Jobholder letter

    Hi, I have just produced some Jobholder letters to send to new employees and note that it is quoting the old rates of a minimum total contribution amount of 5% with the company paying 2%. How can I change this? Thanks Sarah
  • Pension Exchange

    When will the Pension Exchange be rolled out to everyone who uses The People's Pension?
  • Unable to export file for NEST

    FormerMember
    FormerMember
    I am trying to export pension data for NEST but Sage keeps marking 2 employees with errors, that are stopping Payroll from creating the files. The 2 employees are being re-enrolled and the errors all read "The Enrolment Date cannot be in the future" …
  • Auto Enrolment Pensions Module - when do I send Jobholder letter out

    We use the Pensions Module, our staging date was 1 April 2016. We already have a pre-existing pension scheme in place (unfortunately its not an AE qualifying scheme). I've issued the General Notice letters but when do I send out Jobholder letters - the…
  • Sending Pension Data monthly data not showing

    I have been using Sage Pension module for over a year now, linking to Nest Pension. In the last 2 months I have had an issue with my monthly submissions and have had to resort to manually inputting the data into the nest website. Not great when I am…
  • Editing Auto enrolment Pension letters

    I would like to make changes to the auto enrolment standard letters produced by sage. Does anyone know if this is possible, and if so how? Thanks Bahram PS I don't know if it makes a difference but we are with the Peoples Pension
  • Send Pension Data - 'No Data To Export'

    For the last two weekly payroll runs when selecting 'Send Pension Data' the error message 'No Data To Export' has appeared and no Maintenance and Contributions files have been created. I have been running the Pensions Module since April 2014 linked to…
  • Send Pension Data not including auto enrolled staff on a member enrolment report

    When I run the send pension data report it is missing off the staff who have been auto enrolled that month off of the member enrolment report. It is only including those who have been opted in? I phoned the support line and was told this may be due…
  • Sage Pensions Module not showing any providers

    Has anyone else had this problem after updating to the 2017/18 version? I click on export pensions and no providers show in the list. I was expecting this update to fix the broken people pension export, not make the situation worse!
  • Pension module FAULT; security permissions

    Major FAULT with the pensions module. The module demands the users of it have access to EVERY PROCESSING FUNCTION. So a junior processing assistant must be allowed authority to delete companies, delete staff, change settings, etc, etc if they are to use…
  • new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?

    new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?