Welcome to the Sage 50 Canada Support Group on Community Hub! Available 24/7, the Forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
I'm using my original version of Sage (2017)
Is there a newer version available to buy and download that is not cloud base? I need to upgrade but want a downloadable version i.e. maybe a 2019? Is this still available?
Bonjour,
Je viens de m'acquérir la version sage 2024 et je voudrai faire une installation silencieuse sur des postes clients.
Pouvez-vous m'indiquer les paramètres svp ?
Merci,
I have remote access to Sage 2023, but the owner update their version to 2024. I can no longer access the 2023 version and have no prompt to install the update. How do I access the program, or do I have to manually install Sage 2024 and reconnect the…
Will updating Sage Pro Accounting from version 2023.2 to 2024 allow me to still open company files where they are sending me backups which was made in the 2023.2 version? I am hesitant due to previous experience as if I save the file and send it back…
We have downsized our company to a couple of employees - 2 to 4 only. Premium edition has so much cost and features for so few people. Since 2024 version needs a new way to purchase - is there a way to move to subscription using the data we have but for…
Hello everyone, I just updated our server and a few users to the new Sage 50 Canadian 2024 update, and we are now experiencing an issue with opening company files from the server.
We have 6 users that have a mapped drive on their local client that points…
Hello, I am a volunteer at my local church, working with our finance team to upgrade our current laptop. We would like to install the current version of the Sage 50 Pro Accounting 2020 software (2020.0, v 27.00.0000.0001) onto a new laptop running the…
In the process of upgrade to Sage 50 Premium 2022 from Sage 2013 Premium. I've installed the new software, updated the connection manager on the file server and all seems well. When we try to open a file, we get the error:
Since I don't have a copy…
I am going to start bookkeeping again after a many year layoff.
I was very happy with the old version of simply accounting and was hoping to find, purchase and install and older version than seems available.
I am more comfortable with the older version…
Hello,
I need help please. I have the files from Sage 50 Quantum Accounting 2015 but want to migrate/upgrade (although from a Quantum version it is actually considered a downgrade) to Sage 50 Canadian Edition 2022. Any assistance would be greatly appreciated…
I am sure it has been asked myriad times before, but is it possible to install two versions of Sage 50 on the same PC? For example, I have a client with Sage 50 2014, that wants to install their copy of Sage 50 2020. If I install v.2020, will that upgrade…
I'm at the step in the installation process where is asks me to select and existing company, then follow the steps. I got to the final step where I had to click on START.SAI and then my computer got an error notification that said "Cannot open company…
We purchased Sage 50 Premium 2017 back on November 4th 2016. It was licensed to our company. I have the serial number, the account ID, the key code and the invoice from Sage giving us the download link, etc. We were allowed to have it on 2 computers so…
I've been on hold for support for over 4 hours this afternoon and am now holding for a third support person. This is unacceptable! If support is experiencing higher than normal call volumes everyday, then the volume is actually normal and they should…
Hello,
We got a notification on Friday (Nov 20) about a new update to our Sage 50 software, and proceeded to update our computers with the new update. This morning (Nov 23) we went to update the connection manager on our server machine, but there…
hi,
i have sage 50 premium 2019.0 and im trying to update it to 2019.2 but it tells me that i need to download sage 50 on the computer first before upgrading, which i already have sage 50 on the computer. what do i do for it to work?
I have a company file that was worked on by Sage in 2017 and I have not been able to update into the new programs. As a work around I have been using it in 2017 version, however I have upgraded my computer and no longer have the 2017 so I need it fixed…
I received notification to download and install the 2021.0 product update.
I downloaded the update. When exiting Sage it asks the "Install Now" or "Remind Me Later" questions.
My problem is that I click Install Now and nothing happens. It asks if…
I updated 2020 Premium 2User with Payroll software ( renewed in July 2020) to the 2020.2 version, but now I no longer have my payroll activation. My Portal account simply confirms that I do have an active plan, but my software will not retrieve the Payroll…
This update is a nightmare, as is Sage 50 Platinum support. I have companies that I had to restore the data on the desktop and cannot reshare. I have been on hold with support numerous times and was cut off 4 times today without being able to speak with…
we need to share Sage 50 among 2 users who are using Windows 10.
Does Sage 50 support installing the database manager (to allow sharing) onto one of the systems which will also be used to access the application?
I'm looking to confirm when installing Sage 50 on my new computer what I need. Do I need a Key?
I currently have Sage 50 Cloud with support and premium care, unfortunately the support desk is now closed for the weekend. Help?:)
Hi. I'm trying to add the program to a new laptop. I keep receiving the following message:
You have a valid ID but you are not authorized to use this feature. Contact your sage ID admin. so you can use feature.
we are a small company, all 3 of…