• Reducing Rates After Billing/Payments and Issuing Credits

    FormerMember
    FormerMember
    I have what seems to be a complex issue, which i have provided background info for below: I have been billing a matter to a client - hourly at higher rate i will call "Rate X". ($450) We decided later (after billing and receiving payments at Rate…
  • Slow Database & Rates Randomly Calculating at Zero

    I was directed to this link when I was told that the system we purchased was having (and constantly has) issues that causes crashes or delays. This most recent issues makes me believe the system is flawed because it is randomly zeroing out some attorney…
  • Changing an attorney from an Associate to Partner

    We recently had an Associate made a Partner in the firm. How does this affect things in Billing? Will previous time entered in for this attorney as an associate stay as an associate and that rate? What happens if time entered on the same bill/client now…
  • Timekeeper rates are different in Slip Entry and on eCenter

    Version: Sage Timeslips 2015 on Windows 7 - 64 bit. I have two related problems that I believe will have the same answer. 1. One of our paralegals' rates changed and we have them enter their own time on sagetimeslipsecenter.com, but the new rate does…
  • Determining attorney billing rates no longer in use

    Anonymous
    Anonymous
    I am fairly new in my role as billing assistant and now find that my predecessor(s) apparently never eliminated attorney billing rates that are no longer in use. As such, each attorney has multiple billing rates (as many as 20 different rates in the rate…