• Reducing Rates After Billing/Payments and Issuing Credits

    FormerMember
    FormerMember
    I have what seems to be a complex issue, which i have provided background info for below: I have been billing a matter to a client - hourly at higher rate i will call "Rate X". ($450) We decided later (after billing and receiving payments at Rate…
  • Slow Database & Rates Randomly Calculating at Zero

    I was directed to this link when I was told that the system we purchased was having (and constantly has) issues that causes crashes or delays. This most recent issues makes me believe the system is flawed because it is randomly zeroing out some attorney…
  • Changing an attorney from an Associate to Partner

    We recently had an Associate made a Partner in the firm. How does this affect things in Billing? Will previous time entered in for this attorney as an associate stay as an associate and that rate? What happens if time entered on the same bill/client now…