• AR and collecting money before Order is shipped

    Good Morning, So have a bit of an issue that we're trying to solve and not 100% sure on the best way to go about this. We recently transitioned into Sage Intacct on Dec 1st and everything has been going great, however, our CFO now does not like the…
  • Add Sales Order Lines in Shipping Data Entry

    I would like the ability to add new SO lines in Shipping Data Entry. Reviewing SO Options, Shipping Setup Options, and Shipper ID Maintenance, I don't see a setting that would allow that. Am I missing something or is there some other way to do it? I…
  • Payments collected During time of Sales order not hitting GL Account

    I have noticed that for the month of March, no credit card payment that was ran at the time of the sales order has hit the GL code. This is odd because it only happened for the month of March. Any ideas on what could have happened and how to fix it…
  • Sage 100 2020 6.2.0.1

    How to delete a line item in a sales order invoice that has been pulled through from standard sales order. Sage Advanced 2020 6.20.0.1
  • Error 88 Daily Sales Order Sales Journal

    We got this error while invoicing a batch of Sales Orders, which included both Net and credit card charges. Initially this process was started and got busy on a phone call, so when tried to finish after phone call this error came up. Ended up removing…
  • Sales Order

    H ow do you reopen a sales order that was closed during the invoicing process
  • Sales Order Entry Shipping Instructions are changed when the order ships

    We entered a sales order with FedEx Ground Collect and the customers account number. However, the invoice generated in the shipping batch shows Collect terms with a shipping charge and a UPS tracking number. I was told Sage changed this. Is that possible…
  • What are the steps for the Sales Order process to Posting to AR? How is the AR PDF log created?

    Hi What are the steps to post a sales order through to AR? How is the AR pdf log created?
  • Closing / Canceling Old Sales Orders

    Is there a way to close or cancel an old sales order, without deleting it or invoicing it? We would like to close a bunch of open orders but we would like to retain the history. I know that invoicing is an option but we also don't want a bunch of $0 invoices…
  • Generate Invoice from SO without Shipping Items - Down Payment Required

    We have some customers who are on credit hold. We require that they pay either a percentage of the order or the entire order before the items are shipped. How would we create an invoice from the sales order listing the items and their cost and then once…
  • Deleted SO Shipping Data Entry showing up in SO Invoice Data Entry with 0 cost

    Currently, we're on Sage 100C 2017 v 5.4, this was a recent upgrade from v 4.9 last September. One of our user is noticing that deleted orders in the SO Shipping Data Entry batch is showing up in the SO Invoice Data Entry batch that is billing to the…
  • Sales order

    When voiding A/R invoice - how do I restore sales order to be re-invoiced?
  • We can't create a SO or Quote in CRM 7.3 (integrated with MAS) on IE when using the Contemporary theme.

    We can't create a SO or Quote in CRM 7.3 (integrated with MAS) on IE 11 when using the Contemporary theme, but it works in other browsers. Works fine in the Sage theme. We need to use IE because we use CTI, but would like to use a newer theme. Thanks…