Is the printer that's selected an actual Windows Printer?

Dawn

Dawn,

The printer used in the multi-part section of that form is a network printer. The default printer for that PC, however, is a printer connected to that PC that the server does not recognize. I tried making the default printer the same as the network printer, but I was still coming up with the same error.

BigLouie,

The Sage PDF converter is installed on this workstation as far as I know. When I receive the "failure to print" message, I go into Printers and Faxes on that PC and open up the Sage PDF converter device. There is a document sitting there (first invoice in the batch) with a status of "Error", but no explanation of what might be causing this.

Jim,

I think you're on to something, because when I run Test Converter on that workstation I get a ProvideX - Printer Allocation Unable to Start Document message. When I OK out of that I get 'SY_System' not found. I have verified that Acrobat Reader is installed on this workstation and PDF's are associated with it. Since it was version 7, I upgraded to version 9 and re-ran the test, but I'm still getting the above error messages.

I also verified that CDINTF.DLL was on the system (it's located in the ..MAS90\Home directory on our installs), but I replaced it with a copy from the server anyway. I registered it and tried again, but still no luck.

Jim you may have an issue similar to what I had with one of our work stations. Here is the fix I had to use.

1.      Go into the Control Panel

2.      Go into the Printer/Faxes folder.

3.      Delete ALL printers or faxes present.

4.      Open regedit (e.g. click Start, Run, regedit and press Enter)

5.      Backup the Registry.

6.      Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

7.      Under this key, there will be the keys Version-2 and Version-3 (one or the other of these may be absent - not a problem). The sub-keys under these contain the printer driver configuration information. Delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves.

8.      Close the Registry.

9.      Open Windows Explorer

10.  Navigate to %systemroot%\system32\spool\drivers\w32x86

11.  Inside w32x86, there will be folders with the names 2 and 3 (one or more of these may be absent - not a problem). Delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves.   Inside w32x86, there may be other folders with names starting with "hewlett_packard", "hphp" or something else; delete these folders also.

12.  Start MAS

13.  Go to File,Run and type in PL_AdvanceOptions_Ui.

14.  Click OK

15.  Install converter. Note that before step 9 you might want to open a command prompt window and stop the print spooler with “net stop spooler” and then start it after step 11 with “net start spooler” at the command prompt. Note that you would have to re-install all printers. We have a network script that installs printers so all the user had to do was reboot his work station.

BigLouie,

I appreciate your extensive and explicit instructions. I'm still getting the "SY_System" not found message after all that,however, so I'm not sure what to do other than reformatting the whole machine. Thanks anyway.

bfocht_1,

I tried this and, while it did install the converter without error, I'm still getting the "Unable to start document" message (as above) when I test the converter. Thanks for trying!