• What is the best way to handle a receipt that was already paid months prior to the bank, but not receipted in sage?

    Hi there, I just started working with a new company, and noticed an outstanding receivable from a customer that was actually paid to the bank, but was not receipted in sage. So is still showing outstanding a few months later. What is the best way to…
  • Duplicate Reversing Entry - How to fix

    I reversed a receipt and it generated two reversing entries instead of just one. I'm not sure how it happened but now we can't balance the bank because of this. I tried making a journal entry but we can't use the AR account in General journal. Is there…
  • Receipt window will not process

    I am running Sage 50 Premium Canadian edition The prior bookkeepers have a ton of 'inactive' customers that had payments and invoices netting out to 0 but unable to clear. When you select them to process an error pops up "the program could not process…