• New Sage Self Service Release V1.20 (Released 04/05/2023)

    Whats new on Sage Self Service V1.20 A Transaction menu item has been created for the Admin user profile. The items mentioned below will allow the administrators to resolve items without having to log a support case. A new function to delete Company…
  • Sage Pastel Payroll Update- Date Change for the Webinar

    The planned webinar for today has been postponed until tomorrow due to technical issues. The topic, link, and time to join the webinar remain unchanged except for the date. The new date for the webinar is November 24, 2022. We deeply regret the delay…
  • Sage Partner Payroll ESS Reset

    For many reasons, I would like to clear my current ESS details and start ESS again. I have tried many times to get hold of Payroll support and I have had no luck. The ESS needs to be setup from scratch. The setup is a Multi Company setup. Please advise…
  • custom claim report design

    hello everyone I designed a custom claim report on ess i need help on how to design a custom report on pastel payroll or hr to pull data from the submitted claim report I want to export it ou for import
  • Transfering Employee from one Company to Another - ESS

    Hello, Is it possible for employees to maintain their ESS account when transferring staff from one company to another. Do I need to relink the staff if the company has been changed? Also, please who do we make recommendations for payroll legislative…
  • ESS Employee Information Breach

    Good Morning, We have exactly the same problem with another employee this month, as explained before one of our employees have access to another profile when using her own login details, this is an breach of information and should not be possible at…
  • Self Service Update – Version 1.11 (Released 19 June 2019)

    Self Service Development have released an update for the Self Service Website. Some of the changes contained within the update include: Additional and Improved Security and Security Awareness Easy navigation to ensure Employee experience is improved…
  • ESS Multi company and Custom Claims

    Good Day I have multi companies and custom forms created on ESS (by SAGE consultants) but this month the custom claims are not showing for employees to apply.
  • run-time error 6 overflow on launching sage pastel payroll.

    Hi all, I having an issue launching Payroll. System crashed wile performing yearly registration. When launching the application I receive the run-time error 6 overflow. I have tried a repair install but that fails as well . Tried re-installing off original…
  • Syncing Leave from Self Service to PAyroll

    Good day, I am struggling to sync the leave from Self service to payroll. All leave has been authorized but not pulling through
  • Error when trying to roll over to new month - pay period update

    i get this error when im trying to roll over to the next month. this only happens on only one of the companies we have and it happens to be the biggest company as well. it says that file cannot be found and it then gives me a second error before it kicks…
  • Payslips not uploading to the Self Service Website

    As a lot of users would have seen or our Self Service page, we have been aware that some clients have been experiencing difficulties in regards to uploading their Payslips to the Self Service website. Our Support and Development departments have been…
  • Self Service: Days taken displaying a zero incorrectly

    On Self Service we have had a number of clients that have had scenario's where the days taken changes to zero on the website after an employee has applied for it. This has been reported on versions 1.6 -1.7 of the product. We have been able to establish…