• South Africa's Easter Holiday Operating hours

    This is a reminder to inform you that our Customer Support team will be unavailable on Friday, March 29th, 2024, and Monday, April 1st, 2024, as we will be observing the Easter holiday. We will resume our regular operating hours on Tuesday, April 2nd…
  • How to change pay frequencies set up incorrectly

    I set up Pay Frequencies incorrectly using period 3 instead of 1. It is a new company from scratch but I have captured 150 staff (approx) and cant see myself recapturing. Please assist. They are monthly paid.
  • Operating Hours for March 21, 2024

    Kindly note that our Customer Support will be closed on Thursday, March 21, 2024 , in observance of Human Rights Day. Our normal operating hours will resume on Friday, March 22, from 08:00 am to 16:00 pm. During this period, we recommend using…
  • Is there a way to remove transaction codes from multiple payslips at once?

    Good day, I need to remove a transaction code from about 200 employees and add another transaction code. How do I do this? I really don't want to have to do it manually.
  • How do I process a deduction based on a percentage of the fixed basic salary

    Good day I am trying to set up a new transaction in which I can enter the qty and it will times that quantity by a percentage of the hourly wage I select. Is there a way to do this?
  • Be in the Know: Turn on Notifications for the Latest Community Updates and Discussion!

    Thank you to all our members for actively engaging in our community. We aim to foster a friendly community while keeping you informed with important news and updates. Remember to enable notifications so you never miss out on any announcements regarding…
  • Director's Remuneration not showing separately on OID report

    Good day, Upon closing out the recently ended payroll year I noted that our director's remuneration no longer shows separately on the OID report as it used to - I have no idea how to correct this. I need to submit our return of earnings soon and need…
  • South Africa: BCEA earnings threshold increase effective 1 April 2024

    The Minister of Employment and Labour published Government Notice 50254 , increasing the BCEA earnings threshold from R241 110.59 per annum to R254 371.67 per annum effective 1 April 2024 . Download the gazette: 1157.BCEA Earnings Threshold 1 April…
  • Pastel Payroll - Runtime Error

    Good day When processing my payroll run after the update I get the following error for one specific employee. Run-time error '-216233088 (80131500)": EVS.SDK: System.Data.Entity.Code.EntityCommandExectionExeption An error occured while executing…
  • Legislative Upgrade 2025

    I am losing faith more and more in Sage and their products! There was an issue with Sage Accounting getting the invoices out in time which caused a delay in us renewing our systems towards the end of last year And now the legislative release is…
  • 29 May 2024 Announced as a Public Holiday

    The President of South Africa has officially declared the 29th of May 2024 as a public holiday through Proclamation Notice 157 of 2024. As a Pastel Payroll User, you have two choices to include this public holiday in your calendar: 1. You can follow…
  • Year-end procedure and legislative updates

    After the success of our last session, we are thrilled to announce another webinar. This time, we will be focusing on guiding you through the necessary steps to take after transitioning into the new financial year. If you're eager to expand your knowledge…
  • Secure your data with 2-Factor Authentication for your Sage ID

    Sage is dedicated to creating a culture where customers like you are switched on to cybersecurity and take full advantage of the technologies available to help keep software and data secure. According to a recent Microsoft study, 99.9% of ransomware attacks…
  • Upcoming Software Release | SA 2024-2025 tax changes| Tentative release date: 05 March 2024

    The upcoming software update for Sage Pastel Payroll is 2025 update 1 . Take note: 2025 Update 1 is tentatively set to be released on the 5th of March 2024 . Note: When you have rolled over into the March period the system will advise you to do…
  • Budget Speech 2024: How will the budget impact you?

    South Africa's Finance Minister Enoch Godongwana delivered the highly anticipated 2024 Budget Speech on 21 February 2023, detailing the government's strategies for managing the country's finances in the upcoming fiscal year. Some key points of the speech…
  • Free Webinar- How to process the Year-end Rollover

    Get ready for the upcoming Tax year-end! We invite you to attend our webinar, where we will deep dive into tax year-end processing. During this informative session, we will cover essential topics such as: Downloading your tax year-end reports …
  • Have you started your tax year end preparation?

    February is one of the shortest months in terms of payroll, and before you know it, we will be in the tax year-end season. As Pastel payroll users, we want to remind you to start preparing now so that you have a smooth transition during tax year-end.…
  • Free Webinar: Clearing Exceptions

    To ensure a smooth export of your import file (IRP5 certificate) as year-end is approaching, it is crucial to address any exceptions that may arise. Join us on February 7th from 10:00 am to 11:00 am to gain valuable insights on clearing exceptions.…
  • Submit your queries on the Sage Portal

    We have just implemented some changes to the Sage Customer Portal to offer you a better experience when connecting with Sage. Our customers are our top priority, and as part of our dedication to you, we are continuously working to streamline and improve…
  • Sage Pastel Payroll new transaction code(/s) for template codes 9404 & 6404

    We have Non-Contributory members for risk policies. How do I create transaction code(/s) for template codes 9404 and 6404 to work as but with own description? That is to only entering the amount once for company contribution code (9404) and it also…
  • Attend the Pastel Payroll Free Webinar on Applying Increases

    It's that time of year once more when we must make necessary changes to medical aid, pension, or provident fund increases. You are invited to join the webinar and gain the knowledge to confidently implement these increases on your own. By the end…
  • How to contact customer service like a pro

    We’d like to remind you that our Resource Center is designed to help you with any queries you may have. We’ve made it easier for you to get in touch with the right team and to access loads of valuable information – here’s how: Click here to visit…
  • Payroll opening balances

    I took over a payroll in November and added the YTD payroll amounts in the Default payslip processing tab. However, the opening balance amounts do not print in the Monthly Analysis report. It also does not get included in the tax totals of the IRP5 certificates…
  • From Virtual to Vital: Exploring the purpose of our Community Hub!

    Our Community Hub is a place where members from all over the world can connect and share knowledge. It's important to remember that our community exists because of you, and we encourage you to take advantage of all it has to offer. As Sage, we also…
  • Continuation of Member Masterclass season 3

    Just a friendly reminder to all our valued members, customers, and partners that we are currently in season 3 of the Masterclass! This season focuses on the crucial topic of building business resilience which is crucial in these uncertain times. We…