• Payroll Error= 80(Conflict)

    Good day Is there anyone that has experienced the below error as we started getting it yesterday after the update to version 2025.1 and did the legislative update. We have spoken to Sage Support and even they have never encountered the error and they…
  • Consolidating multiple companies

    Is it possible to take all the companies on your pastel payroll file and combine them into one company? I do payroll for about 60 small businesses, who all have 1 or 2 employees, and I would like to have a profile where I can process everything once…
  • Is there a way to remove transaction codes from multiple payslips at once?

    Good day, I need to remove a transaction code from about 200 employees and add another transaction code. How do I do this? I really don't want to have to do it manually.
  • Sage Pastel Payroll - how to decrease an employee's rate per hour

    Good Day, We need assistance with changing 3 employees rate of pay (decrease in weekly wage) as their percentage is incorrect. The payroll system does not allow me to decrease hourly rate and I need this rectified for my payrun tomorrow. Please…
  • recurring batch to input the employees hrs. I need to add a transaction to all employees

    I have a recurring batch to input the employees hrs. I need to add a transaction to all employees, how do I do it in a batch, without removing my recurring batch
  • MONTHLY ANALYSIS DUPLICATION

    I need help asap please! My monthly analysis shows double the amounts which is on my pay slips. for example- the employee gets R21,983.26 on his pay slip, while the monthly analysis shows R43,966.52 it also does this with the deductions and contributions…
  • Take On YTD batches

    Hi there I see on Multiple Transaction Manager there is an option for a Take-on Batch. There is also information in the Help regarding this batch type. How do I activate it? I have tried on an empty Payroll, a Payroll with only new employees etc…
  • Pastel Payroll Processing

    Good Day i hope you are well. I have exported payroll summary report from payroll , see attached for ease of reference. However, i would like to create monthly salaries from this report and import the salaries instead of capturing manually…
  • Pastel payroll runtime error 9

    When i try opening the employee masterfiles i get runtime error 9 and then payroll closes. I have rebuilt the files, done legisaltive releases and nothing seems to work.
  • Allocate employees to Users in Partner Payroll

    Good day. A client would like to allocate certain employees to a users and allow them access only to those employee's masterfiles. Also, they would like to allow users to edit rates at creation and not via parslip.. Can this be done in Sage Partner…
  • Negative Tax Totals detected - Status: Not Processed

    Good day, I received the Negative tax totals error on my payroll this month for one of the employees. I emailed your support and Siphiwe was helping me up until Wednesday afternoon, but the support he/she gave did not help me as the payslip still…
  • Reprinting Payslips for previous year period

    Hi How can i reprint Payslips for the previous year period. When i go to view , Reprint,...… I am only able to see payslips up to the current Year but i cannot find an option to view previous year(s)' payslips.
  • 12 Month report

    Good day, I have a problem ons Sage Pastel Payroll Version 2022 update 1c where the code 5026 COVID-19 TERS Payment does not show on the 12 month report for one employee only. I have a total of 12 employees and on the 12 month report all the details…
  • Nett salaries keep changing

    Hi I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening? MARCH 2021 EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE …
  • Sage Pastel Payroll // Nett salaries keep changing

    Hi I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening? MARCH 2021 EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE …
  • Sage Pastel Payroll || Pension Fund - Category Type

    Good day, We are restructuring employee packages. We will be adding pension to their packages. Please advise what the difference fund types mean, which will help to select the correct Category Type. Also if you could just give an indication…
  • Sage Payroll - Exception Report (Tax Totals 3696 + 3699 must be equal to income sources)

    Hi, I received the following for 3 employees, Tax Totals 3696 + 3699 must be equal to income sources. 1 x Employees was processed with transaction Travel Reimbursement - Non-Taxable (with in SARS guideline for R/per km). 2 x Employees do how ever…
  • Private Group RA load on Payslips

    Good day everyone Our company does the following: Once any employee is employed for 6 months they join our group RA Scheme where the company contributes 100% (R1000) on behalf of the employee into the funds bank account end of the month Previously…
  • How does fixed percentage tax directive for commission earners get implemented on Sage?

    I obtained a fixed percentage tax directive from SARS in 2019 as I am a commission earner. Payroll has advised me that when a fixed tax directive is implemented in the Sage Payroll system, the year to date tax is recalculated. In my case my taxable earnings…
  • Year end processing

    I am currently in period Feb 2019. Version is 2019 update 1. when do I update to 3b.. or do I update to 2020 update 1?
  • Year end processing

    I am currently in period Feb 2019. Version is 2019 update 1. when do I update to 3b.. or do I update to 2020 update 1?