Welcome to the Sage Pastel Payroll Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Good day
Is there anyone that has experienced the below error as we started getting it yesterday after the update to version 2025.1 and did the legislative update.
We have spoken to Sage Support and even they have never encountered the error and they…
Is it possible to take all the companies on your pastel payroll file and combine them into one company?
I do payroll for about 60 small businesses, who all have 1 or 2 employees, and I would like to have a profile where I can process everything once…
Good day,
I need to remove a transaction code from about 200 employees and add another transaction code.
How do I do this? I really don't want to have to do it manually.
Good Day,
We need assistance with changing 3 employees rate of pay (decrease in weekly wage) as their percentage is incorrect.
The payroll system does not allow me to decrease hourly rate and I need this rectified for my payrun tomorrow.
Please…
I have a recurring batch to input the employees hrs. I need to add a transaction to all employees, how do I do it in a batch, without removing my recurring batch
I need help asap please!
My monthly analysis shows double the amounts which is on my pay slips.
for example- the employee gets R21,983.26 on his pay slip, while the monthly analysis shows R43,966.52
it also does this with the deductions and contributions…
Hi there
I see on Multiple Transaction Manager there is an option for a Take-on Batch. There is also information in the Help regarding this batch type.
How do I activate it? I have tried on an empty Payroll, a Payroll with only new employees etc…
Good Day
i hope you are well.
I have exported payroll summary report from payroll , see attached for ease of reference.
However, i would like to create monthly salaries from this report and import the salaries instead of capturing manually…
When i try opening the employee masterfiles i get runtime error 9 and then payroll closes.
I have rebuilt the files, done legisaltive releases and nothing seems to work.
Good day.
A client would like to allocate certain employees to a users and allow them access only to those employee's masterfiles.
Also, they would like to allow users to edit rates at creation and not via parslip..
Can this be done in Sage Partner…
Good day,
I received the Negative tax totals error on my payroll this month for one of the employees.
I emailed your support and Siphiwe was helping me up until Wednesday afternoon, but the support he/she gave did not help me as the payslip still…
Hi
How can i reprint Payslips for the previous year period.
When i go to view , Reprint,...… I am only able to see payslips up to the current Year but i cannot find an option to view previous year(s)' payslips.
Good day,
I have a problem ons Sage Pastel Payroll Version 2022 update 1c where the code 5026 COVID-19 TERS Payment does not show on the 12 month report for one employee only. I have a total of 12 employees and on the 12 month report all the details…
Hi
I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening?
MARCH 2021
EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE
…
Hi
I have 2 staff members on one company where their salary is the same every month, but yet their PAYE keeps changing every month. Why is this happening?
MARCH 2021
EMPLOYEE A & B R16,800 BASIC SALARY // R10,000 OTHER BONUS // R3,514-50 PAYE
…
Good day,
We are restructuring employee packages.
We will be adding pension to their packages.
Please advise what the difference fund types mean, which will help to select the correct Category Type.
Also if you could just give an indication…
Hi,
I received the following for 3 employees, Tax Totals 3696 + 3699 must be equal to income sources.
1 x Employees was processed with transaction Travel Reimbursement - Non-Taxable (with in SARS guideline for R/per km).
2 x Employees do how ever…
Good day everyone
Our company does the following:
Once any employee is employed for 6 months they join our group RA Scheme where the company contributes 100% (R1000) on behalf of the employee into the funds bank account end of the month
Previously…
I obtained a fixed percentage tax directive from SARS in 2019 as I am a commission earner. Payroll has advised me that when a fixed tax directive is implemented in the Sage Payroll system, the year to date tax is recalculated. In my case my taxable earnings…