• RUN-TIME ERROR 52

    Hi Please i am have an issue with this Run-Time Error 52 when i am trying to process the 'year end' for my company in Sage Pastel Partner. Any solutions?
  • Scheduled report on a server not running as scheduled

    The reports run when manually generated, but scheduling does not work on the server. Scheduling does, however run on a single workstation for these reports. The server is on a different time zone, yet I am unclear on why this could cause a problem…
  • Status 3 (File not Open)

    Hi there. I got the following error (see attached screen shot) when updating Bank Payment Processing in Pastel Xpress. I cannot find the HELP for this error. What is the impact of this error? What do I need to look for?
  • Termination Error

    I am getting a termination error, how can I fix it?
  • Status 54

    status 54 (variable page error) file 9 (inventory item master - accprd.dat) Opcode 6 ( GET NEXT)
  • Trial Balance and Balance Sheet out of Balance

    Good day I am sitting with a customer who has a bit of data corruption Inventory is out of balance , Customer and suppler aging is out of balance. Upon doing data integrity it comes up with a message Balance sheet out of Balance . How do I rectify…
  • Pastel 19 SDK Error

    Good Day, I hope I'm at the Right Place to Ask this Question, Else can I please be pointed to where to ask this Question. We use the Sage SDK to do 3rd Party integration into Pastel, but has now run into a Strange Error on a New Installation that…
  • Run time error '5'

    Hi there This error occur when I click on the company button
  • INVOICE NOT ON CUSTOMER LEDGER

    An invoice was created for a client but does not appear on the customer ledger. It appears in the "Documents.mdb Header" and not in the "Documents.mdb Lines" Is there a way of recreating this so that the customer statement would have all the invoices…
  • Troubleshooting assistance and step by step guides for known errors

    Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…
  • Exporting Inventory Master via File> Export/Import function only export headers. Why is this happening?

    I am trying to export the full inventory master file via the File > Export/Import function, but everytime I try, it only export the header row. I have tried exporting using .csv and .txt. All only headers. How do I fix this?
  • Account Selection Error

    Good Day I'm really sure how to explain this without it sounding like I just didn't create the account. When I click on the magnifying glass to select an account be it ledger, supplier or customer, the date will appear in the account slot and then…
  • Sage 50cloud Pastel Accounting online registration error 500

    Good Day Community, Please note that our online registration is currently offline due to our customers receiving the below error: Out technicians are working on resolving this issue as soon as possible. Please kindly contact registrations for…
  • Run time error 6: overflow (when running Data Integrity and reports)

    Hi Sage Community, I'm facing issues running data integrity check on V19 Pastel Partner, I was working on it and then, it stopped opening and returns the RT Error 6: Overflow. I tried to use these methods with no success. I don't know what…
  • Sage Pastel Partner Terminating Error

    Hello House, Please what is the resolution to this following error that pop up when opening a company in Sage Pastel Partner Any assistance will be highly appreciated. Regards.
  • Status 30 File 108 Error

    How can I fix the above error when trying to view a trial balance? I tried removing some a ccbtnx.xxx files as per support recommendation with no luck. Really stuck now.
  • Bank manager payment batch not transferring to cashbook

    Bank manager payment batch not transferring to cashbook
  • Error 424 Unknown Error. Object Required

    Hello Everyone, I need your help, I'm having this error "Error 424 Unknown Error. Object Required" or in Portuguese "Error 424 Error Desc. Object Required" when processing Cash books. When I Click Ok to skip the error it keeps appearing and I can…
  • INVOICE DISAPPEARING FROM THE SYSTEM

    Hello All, I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence. One Of Credit Note Created in March just disappeared from the system and I don't know what to do. I searched for it on the Customer Detailed Ledger, Transaction…
  • Pastel Partner 18 - Customer Open Item History Report vs Match open item

    Good day, I have a problem that I can't resolve. I have a customer that is up to date with all the payments. But when I view the open item history report, it show that there are a few unpaid invoices. When I investigate this by Match Open Item, there…
  • Incorrect Paper Size/Paper Style

    Good Day Community, When trying to print documents and reports you may receive the Error: 'Incorrect Paper Size/Paper Style'. This error occurs when the paper size or paper style is incorrect. For a step by step guide CLICK HERE. Kind Regards…
  • Runtime Error 53 - File not found

    Good Day Community, On occasion when trying to perform certain functions you may receive an error Runtime Error 53 - File not found. For a Step by step guide CLICK HERE. Kind Regards Sage 50cloud Pastel Accounting Support
  • Runtime Error 70/75 when running Year End

    Good Afternoon Community, You may receive a runtime error 70/75 when tying to run the Year End. This normally occurs when you try to run the Year End over a network. For a step-by-step guide to resolve this error CLICK HERE . Kind Regards Sage…
  • Open Batches found when running a Year End.

    Good Morning Community, Year End is here and with it some common errors and FAQ's. Getting the message 'Open Batches found' is a common Year End error and fairly easily resolved. For a step by step guide Click Here or watch our step by step video…
  • Runtime error 53 when running Year End.

    Good Morning Community, Year End has arrived and with it a few common errors like runtime error 53. This normally occurs if you are not running the Year End from the local drive where the data resides or you have missing files. Please click here…