• How do I download my fixed dataset after sending it in for a datafix?

    Good Day Community, When you are notified that your data has been fixed you will need to download and restore the fixed data before you can continue working. For step by step instructions CLICK HERE. Kind Regards Sage 50cloud Pastel Accounting…
  • How do I upload my backup for a datafix?

    Good Morning Community, Often during Year End you may need to send your data in for a datafix. After you have received confirmation from support that a backup is required to be sent through you may not know what to do next. Click here to access…
  • Backup error 103

    Good morning We have an issue where we are unable to backup the company due to a file that I'm guessing has corrupted? I've attached a screenshot This particular invoice was created about 11 days ago and our accountants tell me in order to delete…
  • Urgent Notice: Irontree Backup service and Pervasive Client Server.

    The Pervasive Engine of the Client-Server Pastel version will only flush its cache, when the LAST user logs out. If a user stays logged in, then the database will only be current to the last time EVERYONE had logged out. The implications of this are…
  • Sage Cloud Backup vs Iron Tree

    With the release of Sage 50c Pastel which comes with the Sage cloud backup facility, many clients have been asking what is the difference. If you yourself are curious as to the answer click HERE! Have a great day.