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  • 2-Factor Authentication on Sage ID - Mandatory as from 19 March 2024

    2-factor authentication (2FA) adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it's you. This feature will be mandatory for all users as from 19 March 2024. If you have not setup 2-factor authentication…
  • 2-Factor Authentication on Sage ID - Mandatory as from 19 March 2024

    2-factor authentication (2FA) adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it's you. This feature will be mandatory for all users as from 19 March 2024. If you have not setup 2-factor authentication…
  • Secure your data with 2-Factor Authentication for your Sage ID

    Sage is dedicated to creating a culture where customers like you are switched on to cybersecurity and take full advantage of the technologies available to help keep software and data secure. According to a recent Microsoft study, 99.9% of ransomware attacks…
  • Secure your data with 2-Factor Authentication for your Sage ID

    Sage is dedicated to creating a culture where customers like you are switched on to cybersecurity and take full advantage of the technologies available to help keep software and data secure. According to a recent Microsoft study, 99.9% of ransomware attacks…
  • Sage ID: Answering your frequently asked Questions

    Are you still struggling with the Sage ID required for logging into Pastel Payroll? If the answer to that is yes, then worry not. We understand your concerns and have compiled comprehensive knowledgebase articles that answer all your questions. Take…
  • Employment Verification Services Overview

    Employee Verification enables employees to share verified information about their employment and income directly with financial institutions. Read more in the link below: Employment Verfication Services Overview (Pastel Payroll).pdf
  • Sage 50 Accounts - Access Revoked Error

    If you receive an error saying access revoked, you should click Retry and enter your Sage account email address and password. For detailed steps, refer to the following article >
  • Important: We are aware of an intermittent issue with Sage Cloud ID logins

    28 September 2021 17h26 - Our team is investigating the issue currently. We will provide updates here on Sage City.
  • Sage Portal - Refreshed ex Sage VIP Customer Zone

    Important! Accessing the Sage Portal for the first time The Sage Portal replaced the Sage VIP Customer Zone, and the most important change is that the first time you log into the portal, it will require a Sage password . If you don’t have a Sage password…
  • Sage Portal - Refreshed ex Sage VIP Customer Zone

    Important! Accessing the Sage Portal for the first time The Sage Portal replaced the Sage VIP Customer Zone, and the most important change is that the first time you log into the portal, it will require a Sage password . If you don’t have a Sage password…
  • Sage ID User Interface Change: “My Account” link not working

    Updated Post (7 July 2021) A patch has been deployed on the system to fix this issue Solution Implemented : When you select the “My Account” option, you will be prompted to input your Sage ID email and password. Once this is done a new tab will open…
  • Changes to Sage ID

    Important software update We're making some changes to Sage ID, your single login to Sage connected services. These changes will mean that to use Remote Data Access (formerly Sage Drive) or Supplier Payments you must install your Sage 50cloud Accounts…
  • Technical issue: Delays in receiving Sage ID access invite and Sage Self Service emails

    We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites. The Sage technical teams are currently investigating the issue to resolve this as soon as possible…
  • Users unable to sign-in to view articles on Sage Knowledgebase

    We have become aware that some users are experiencing difficulty to login to view content of articles on the Sage Knowledgebase. When you click on the sign in button when viewing an article, the process does not continue to allow you to login Our…
  • Users unable to sign-in to view articles on Sage Knowledgebase

    We have become aware that some users are experiencing difficulty to login to view content of articles on the Sage Knowledgebase. When you click on the sign in button when viewing an article, the process does not continue to allow you to login Our…
  • Log in to Sage Drive keep asking change password

    Hi there, To download a shared company on a different/second laptop (My associate's laptop) when trying "TO SIGN IN WITH YOUR SAGE ID" after entering the e-mail and password, it keeps asking to change the password! I've changed the password multiple…
  • How to use the new Sage Knowledgebase

    To use the new Sage Knowledge base, go to: www.sagekb.com Select the option Sign In if you already have a Sage ID (This is the username and password you use to login to Sage City) or select Sign Up if you don't. Sign Up and create your SageID: …
  • Sage Business Cloud Payroll Incident 26 August 2019 - Users unable to log in (RESOLVED)

    Incident update (11:27) The site is up and running again, and users will be able to log in again. We thank you for your pateince and apologise for any inconvenience caused. -------------------------------------------------------------------------…
  • Is there a way I can improve the security options on my Sage ID password?

    Yes there is. Once you have created your Sage ID and you are successfully logged in, at the top right hand side of the page, click on the drop down arrow next to your user name. Click on My Account The following options will be available …
  • I forgot my Sage ID password, how do I recover it?

    If you accidentally misplaced your password for your Sage ID, follow these steps to reset it: When you are on the Sage ID Login page select Forgot your Password Complete your email address used with initial registration Tick the ‘I’m not a robot…
  • Is there a way to ensure no one else accesses the payroll data?

    A unique Sage ID is created by each authorised user, and only those users are able to access the system
  • What is Sage ID?

    Sage ID is an online profile created per User when signing up for Payroll Professional or invited to access the system. The Sage ID will be linked to the specific system the User is trying or purchased. The User can increase security by setting up…
  • Forgot your Sage ID password? special contribution by Carlo Paraninfi

    Today with advanced computing, we use many different accounts associated that require passwords consisting of characters, symbols, uppercase, numbers, etc. ... All of this to ensure the maximum security of our information. We've all at one time or another…