Browse By Tags

  • could not sync the remote data access company error message when logging into company on 2024 Sage 50

    We have gone through all of the suggested procedures to access company on the computer housing the company file. The instructions say to click on the three dots beside the company file name. We do not have three dots. We have a cloud icon. Please…
  • Account Reconciliation

    Is there a way to void a past reconciliation? Last month I accidentally put the last day of the period in error and now it says the account has already been reconciled for that period. Is there a way to redo this?
  • GL not automatically applying payments

    I was trying to reconcile the Aged Payables to our General Ledger account and I noticed we were off by quite a bit. Then I noticed that there were transactions that didn't show up in the aged payables indicating that they had been paid but they only showed…
  • Update Sage50 to 2024

    Dear My company SAGE 50 US edition, currently it show message as message below image. - it required to install update to 2024 version? - Required new serial number as image show below?
  • Need help finding your serial number?

    Our wait times are longer than normal to reach us via the phone. If you are calling for assistance with installing Sage 50 2024 or finding your serial number, visit Sage 50 US Q&A Live for real time answers to your questions.
  • Object doesn't support property or method 'addEventListener'

    We are getting this error when we got to add a new item. Any ideas?
  • Activation Error

    Hello, What is the reason why our sage accounting is need to activate even though are license is for lifetime use, then when I try it to activate its take much time but in the end ill received a message said:
  • Proforma Invoice Option or Alternative

    We require upfront payment on all Sales Orders, we are linked to Stripe for pay methods and I need a way to send the Sales Order or Proforma type invoice to the client with the payment link to collect prepayment while still being able to close out the…
  • Open Sage 50 2024 Data in Sage 50 2020

    HI I have some of our partners that still use Sage 50 2020 as we do. I want to upgrade to the newest Sage but no one else wants to do it. I I opened a file on Sage 2024 will they be able to open it again on their 2020 version?
  • Leaderboards are now live for Sage 50 US

    We're launching a new program in Community Hub to highlight, recognize, and show our appreciation for your contributions. Leaderboards will award points for being an active participant, keeping Community Hub a vibrant and helpful resource. As we start…
  • Item associated with customers - SAGE 50

    Hi I have two questions, 1 - I have many different customers that require their own item/inventory. How can I create items for certain customers so when I open up a PO, when I click Item it will only show certain items based on who I select in Vendor…
  • Import AP invoice with PO and Merge it with existing transaction of PO receipt.

    Hi, Before importing the AP invoice with PO, the Purchase Order # 100 was Received (qty ordered = qty received) and marked as "Waiting on Bill". Let's call this transaction A. I have then successfully imported the AP Invoice# 200 with PO #100 through…
  • Import AP Invoice with Apply to Purchase Order

    Hi, I have successfully imported an AP invoice with Purchase Order. I have a Purchase Order that is already Received (all qty ordered have been received) and marked it as "Waiting on Bill". When importing the AP invoice (which includes the PO #) I would…
  • Inventory module

    We recently purchased Sage software to manage inventory items. I have a few questions, 1) is a way to upload inventory items from an excel spreadsheet? If yes, could you please send me instructions? Or do we have an email for support? 2) If we are only…
  • Alabama Overtime Wage Exemption

    My company has multiple pay types. We have regular billable, OT billable, regular non-billable, OT non-billable, personal leave, holiday and bonus/incentive pay types for our hourly employees. Not to mention all our employees hourly pay rates are not…
  • Mark invoice as paid

    Hello, I am stumped. We paid an invoice for a trailer (Fixed Asset) with an American Express card. We pay monthly and once the payment comes out of the cash account we download the statement and allocate it to the correct account. I am needing to apply…
  • Alabama Overtime Exemption Formula

    We have 5 pay types - regular, OT, incentive, holiday, and vacation. The current formula I am using, from the first January update, only taxed the regular pay, and I noticed too late that it was only taxing the regular pay and nothing else. I was hoping…
  • inactive to active

    Is there a way to make an inactive company active? Thanks
  • Adding a note to receivables aging report for individual invoices

    I'm using Sage 50 US. I'm looking for a way to add a comment about an invoice that would show up when I run the aging report. For instance, when a customer communicates to me that the invoice will be paid on a certain date, or if there is an issue with…
  • Pay Now Button/link

    I'm using Sage 50 Quantum 2024, aside from seeing a pay now link in the message body of an email, is there a way customize the invoice layout and include the link/button to the invoice itself?
  • Sage 50 Accounting cloud

    Hi Team, Is there a cloud version available for Sage 50 Accounting? If yes, how can I obtain a trial version? Is there documentation available for the API for Sage 50 Accounting US?
  • Just released: 2nd January 2024 Sage 50 Payroll Solutions Update

    What's New Federal changes: Federal Income Tax Withholding State changes: Important! Take note of updated setup instructions if you have employees in Alabama. Alabama State Income Tax: Setup instructions for overtime reporting Georgia…
  • Unable to download company files, after connecting to Sage Cloud.

    Not a Question but an answer to what many Sage Support techs are not aware of: in the past few weeks we have upgraded to a few remote licenses to access our company accounting software remotely. In doing so we set the main company to shared mode. On the…
  • Upgrading from Sage 50 US 2022 to 2024.0.1

    Looking for some recommendations on upgrading from Sage 50 US 2022 version to the 2024.0.1 version. We skipped the 2023 version due to the many online complaints regarding issues with the version for companies with large data sets. Now we are preparing…
  • Customer ID Error

    The Customer ID that was automatically created already exists in Sage 50--Error How to fix this? John Z.