My client asked to have a write off show on the bill for a particular customer. It seems you can't apply a write-off unless a bill is generated, so I generated the full bill, applied the write off and printed the second bill showing the correct balance due with the write off.

The client didn't like that, he wanted it all on the original bill.

I undid the bill and deleted the write off from AR.

I then created a credit which is supposed to show under payments - BUT when I redo the bill I'm no longer seeing the itemization of time, just the balance with the write off.

At this point I'm kind of lost as to how to get what he wants for this particular customer. I'm tempted to restore my backup today and type up a bill manually to send, unless you can give me some other ideas.

Thank

Diane