When I signed up the email stated 14 months, but it's been 12 days and now when I try to use it I keep getting told that this version is expired and that I need to buy the full version. Why is that? The copy I bought is brand new and it worked just fine after I initially installed it.
Usually it should last for 14 months. Can you please provide me with your email address and I can send you some details on how to resolve this issue?
Sure. It's firstname.lastname@example.org