FormerMember

Authentication required, Browser session mismatch.

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Posted By FormerMember

I am getting error message: 'Authentication required, Browser session mismatch.' anytime I try to do something in the administration section. Also when trying to pull out reports.

It is kicking me out and I have to sign in again but cannot actually Administrate 

We recently upgraded to the latest version of Sage CRM and apparently I can do what I need to be done when going to the non-https version of Sage CRM. The SSL Certificate works fine and it's setup seems ok and I don't know where to look now.

Thank you for helping me!

Parents
  • 0

    Hi There, 

    If you still have this issue then below is the workaround:

    1. Open Sage CRM 2018 R1 (using HTTP) > Administration > System > System Behaviour 
    2. Ensure "use browser session security" is disabled
    3. Logout
    4. Login using https link now you should not have this problem.

    This has been escalated to L3 for a fix to my understanding.

    Regards,

    Ravi

Reply
  • 0

    Hi There, 

    If you still have this issue then below is the workaround:

    1. Open Sage CRM 2018 R1 (using HTTP) > Administration > System > System Behaviour 
    2. Ensure "use browser session security" is disabled
    3. Logout
    4. Login using https link now you should not have this problem.

    This has been escalated to L3 for a fix to my understanding.

    Regards,

    Ravi

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