We do our weekly Payroll on every Monday around 8am ET. This is a time bound event and needs to to be completed in time. Need to know how to get support if we run into some problems like error messages while processing the P/R. We had this problem couple weeks ago and tried to get Sage Support but were unsuccessful to get the on line chat or phone support.
Hello RAJU, Thanks for reaching out, think I found your account ending 40xxxxx463 for PSC Inc. Not seeing any recent interactions wtih us since late Dec 2018. Here's a resource on how to create a support ticket online which may speed up the response process if calling 1-800-551-8307 for Sage 300 CRE is unsuccessful (Depending on the queue, current wait times right now are between 4 and 45 minutes). Your email address is your login to the Sage Customer Portal.You can also reach Sage via one of the following methods:
Hope this helps!Erzsi
To follow what Erzsi said, Support hours are Monday through Friday, 9:00 AM to 8:00 PM Eastern time. We are able to provide before or after hours support on a fee basis that needs to be scheduled in advance.
Another option is to have your certified consultant assist as needed. I know they will charge you - but if you are getting errors it might be worth the time/cost to really look at what is causing these errors. Just my 2 cents ..