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Robyn Mack

Sage Desktop suddenly won't load

Posted By

Sage Desktop suddenly won't load.  It immediately shrinks to the taskbar and never opens to log in no matter how long you wait.  It had been working fine.  Sage system verifier shows everything is ok.  No new windows updates were loaded between working and not working. Plus no new apps were loaded. This is a windows 10 6 4bit machine.  Other windows 10 machines work fine. I can open individual apps without a problem.  Is there anything else to check?  Will a reinstall help? 

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  • +1
    verified answer

    I figured out what was happening.  I have a laptop connected to 2 external monitors with a USB dock.  Somehow the Sage desktop was opening on the laptop screen which shouldn't have been active in this setup.  Thanks to everyone that offered suggestions.  It just so happened as I was working through some of the suggestions that I discovered the truth. 

Reply
  • +1
    verified answer

    I figured out what was happening.  I have a laptop connected to 2 external monitors with a USB dock.  Somehow the Sage desktop was opening on the laptop screen which shouldn't have been active in this setup.  Thanks to everyone that offered suggestions.  It just so happened as I was working through some of the suggestions that I discovered the truth. 

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