Call volumes in January can often result in longer than normal wait times to speak with us. Which is why, when hold times are longer than usual, you may be asked to have your place virtually held in line through our Courtesy Call Back feature. Below are some frequently asked questions—and tips—about Courtesy Call Back:
We now have product-specific forums for you to learn about product updates. If you've been following the Support and Insights Blog, you will want to bookmark the forums today!
Product notice PTCA-PEI was sent today to on-plan customers and to partners:
For Prince Edward Island (PETAX), the basic personal amount increased from $8,160 to $8,660 retroactive to 1 January. Because $8,160 was used for the first six months of this year, use $9,160 for the amount from 1 July through 31 December. See the Changing provincial personal tax credits section in the Payroll Tax Release…
Product notice PTUS 18-09 was sent today to on-plan customers and to partners:
This update includes the following recent tax changes:
You already own great business software—but are you truly taking advantage of all it has to offer? Make a splash with your productivity this summer by enrolling in Sage University, now available at a special 20% discount.1
Training: more than just convenient, it’s cost effective
Whether you’re a seasoned user or just getting started, there’s a class to help make your job easier and ensure you’re fully utilizing…
Software notice 18-D is being sent out today to customers of Sage 300 CRE & Sage Estimating:
We are sending you this notice to let you know about a security risk that affects you if you use one of the following Sage products:
Sage 100 Contractor will be implementing a new support model designed to dramatically reduce the time it takes to reach an agent.
What’s changing? Effective May 7, all Sage 100 Contractor customer support contacts will be initiated online via Live Chat (from the in-product Help menu or http://www.SageCity.com Support Groups > United States > Construction & Real Estate > Resources) or by opening a case on the…
The Sage 100 Contractor Comprehensive Anytime Learning package is your “all access anytime” pass to ensure everyone in your organization gets the maximum benefit from the software you already own. It’s the ideal way to learn the software, get new hires up to speed, learn or refresh skills, or cross-train employees to cover absences or seasonal peaks.
Your ready-to-go training plan!
Anytime Learning lessons…
Product notice 18-B was sent on March 29, 2018 and announces updates for iOS and Android:
To provide continued compatibility, we have updated the iOS and Android mobile apps. The updates are now available in the respective app stores. After April 14, 2018, you will not be able to sign in unless you have the updated app.
For the iOS app, download…
Notice 18-A was sent on March 29, 2018 and provides important information about the future development of Sage Estimating (Pervasive):
Sage issued a final compatibility release on December 14, 2017 for the Sage 300 Construction and Real Estate v17.1 year-end update. Sage will no longer provide updates or upgrades for Sage Estimating (Pervasive).
In addition, Sage is unable to sell or replace Sentinel…