Sage 300 Construction: You spoke, we listened.

2 minute read time.

We regularly survey our Sage 300 Construction and Real Estate customers asking for feedback, and your responses are making a difference. That’s why we’re proudly announcing product and service enhancements based on your survey feedback. 

You Spoke! We Listened!

Customer Services

  • Courtesy Callback: leave your number and keep your place in line without being put on hold. We’ve also streamlined our call handling process to provide relevant solutions in fewer steps.
  • Appointment scheduling: Is your question going to require research and a call back? Our new appointment scheduling option means you can now schedule follow-up appointments for a day and time that’s convenient for you.
  • Extended support hours: In preparation for our busiest time of year, we’re extending our support hours beginning January 3, 2017, from 5 a.m. to 6 p.m. Pacific, and on Saturday January 7 and January 14 from 6 a.m. to 11 a.m. Pacific.
  • Improved knowledgebase searching: Our experts have been busy updating articles in the Sage Knowledgebase using the words customers search most often with—so now they’re easier to find. Pro tip: For best results, we recommend using three to five keywords in your search request. Did you know: Our subject matter experts review every feedback submission on knowledgebase articles. As of December 2016, we’ve reviewed over 2,700 feedback submissions this year alone! Your feedback helps us make changes that improve the knowledgebase for the entire Sage community. Please keep that feedback coming.
  • Year-End Center It’s always here sooner than you expect . . . year end! To help you get through it, our year-end center on Sage City is chock-full of videos, articles, and forum threads to guide you through all your year-end questions.
  • "Study Hall" Webinars There are a number of tasks you perform once a year when closing, and may need a refresher to complete with confidence. If you find you need more than a knowledgebase article but less than a class, these sessions may be perfect for you: Our support agents are hosting new study hall sessions to take the complexity out of your Sage software experience, and to give you a proper product feature walkthrough. Missed the date? They're recorded so you can access and play back when it's convenient for you!

 

Products & Features

The latest release of Sage 300 Construction and Real Estate also includes improvements based on your feedback, such as:

  • Improved reporting performance.
  • User friendly desktop features that give access to the application tasks, reports, and inquiries you use most.
  • The ability to run multiple Crystal reports on your desktop at the same time.

What's next on our list?

Well, that’s up to you and what you share the next time you get a survey from Sage!

We're here to help!

We greatly value your business and will continue to work every day to be a partner in helping you grow. And the next time you get a survey from us, please let us know your thoughts! In the meantime, don’t hesitate to reach out to us: