Call volumes in January can often result in longer than normal wait times to speak with us. Which is why, when hold times are longer than usual, you may be asked to have your place virtually held in line through our Courtesy Call Back feature. Below are some frequently asked questions—and tips—about Courtesy Call Back:
We now have product-specific forums for you to learn about product updates. If you've been following the Support and Insights Blog, you will want to bookmark the forums today!
Product notice PTCA-PEI was sent today to on-plan customers and to partners:
For Prince Edward Island (PETAX), the basic personal amount increased from $8,160 to $8,660 retroactive to 1 January. Because $8,160 was used for the first six months of this year, use $9,160 for the amount from 1 July through 31 December. See the Changing provincial personal tax credits section in the Payroll Tax Release…
Product notice PTUS 18-09 was sent today to on-plan customers and to partners:
This update includes the following recent tax changes:
You already own great business software—but are you truly taking advantage of all it has to offer? Make a splash with your productivity this summer by enrolling in Sage University, now available at a special 20% discount.1
Training: more than just convenient, it’s cost effective
Whether you’re a seasoned user or just getting started, there’s a class to help make your job easier and ensure you’re fully utilizing…
Software notice 18-D is being sent out today to customers of Sage 300 CRE & Sage Estimating:
We are sending you this notice to let you know about a security risk that affects you if you use one of the following Sage products:
Sage 100 Contractor will be implementing a new support model designed to dramatically reduce the time it takes to reach an agent.
What’s changing? Effective May 7, all Sage 100 Contractor customer support contacts will be initiated online via Live Chat (from the in-product Help menu or http://www.SageCity.com Support Groups > United States > Construction & Real Estate > Resources) or by opening a case on the…
The Sage 100 Contractor Comprehensive Anytime Learning package is your “all access anytime” pass to ensure everyone in your organization gets the maximum benefit from the software you already own. It’s the ideal way to learn the software, get new hires up to speed, learn or refresh skills, or cross-train employees to cover absences or seasonal peaks.
Your ready-to-go training plan!
Anytime Learning lessons…
Product notice 18-B was sent on March 29, 2018 and announces updates for iOS and Android:
To provide continued compatibility, we have updated the iOS and Android mobile apps. The updates are now available in the respective app stores. After April 14, 2018, you will not be able to sign in unless you have the updated app.
For the iOS app, download…
Notice 18-A was sent on March 29, 2018 and provides important information about the future development of Sage Estimating (Pervasive):
Sage issued a final compatibility release on December 14, 2017 for the Sage 300 Construction and Real Estate v17.1 year-end update. Sage will no longer provide updates or upgrades for Sage Estimating (Pervasive).
In addition, Sage is unable to sell or replace Sentinel…
Notice PTUS 18-07 was sent today:
For more information about this tax change (and the previous tax changes that are also included in this update), see the Payroll Tax Release Notes. You can also view the Release Notes from within Payroll…
Sage is happy to announce a new SQL Estimating online class titled ESSQ – Sage Estimating (SQ) – Estimate Fundamentals (SQL) now available for registration on Sage University!
Next class date is April 2nd-6th!
This instructor led, virtual course leads you through the major features of Sage Estimating Core (SQL version)—including quantity takeoff, totals and addons, the spreadsheet, and pricing. Explore the…
Product notice PTUS 18-06 was sent today to on-plan customers and to partners:
This update includes changes to North Dakota State Withholding (NDSWH).
For more information about this tax change (and the previous tax changes that are also included in this update), see the Payroll Tax Release Notes. You can also view the Release Notes from within Payroll by selecting Help > Documents or Help > Product…
Notice 18-C was sent today:
For more detailed information about this update, read…
New - Sage 100 Contractor Report and Form Design Anytime Learning subscription available on Sage University!
Are you getting the reports you need to make informed business decisions? Is it time to build report design expertise in your organization?
Sage University is pleased to announce availability of the new 100C - Sage 100 Contractor - Design and Modify Reports and Forms anytime learning subscription. This learning…
Product notice PTUS 18-05 was sent on February 27:
This update includes changes to Louisiana State Withholding (LASWH), which are effective February 16, 2018.
For more information about this tax change (and the previous tax changes that are also included in this update), see the Payroll Tax Release Notes. You can also view the Release Notes from within Payroll by selecting Help > Documents or Help…
Sage University is happy to announce availability of a new anytime learning subscription to help Estimating customers move from the Pervasive version to the SQL version!
Upgrading from Sage Estimating Pervasive to Sage Estimating SQL includes several lessons that take a little over an hour to view. After you log in to Sage University, this link should take you directly to the subscription to register. The subscription is…
Software notice 18-B was sent today to Sage 100 Contractor customers who use Sage Exchange Desktop version 1:
Sage Exchange Desktop version 1 will not be supported after May 31, 2018.
If you are using Sage Payment Solutions and you are using a version of Sage 100 Contractor earlier than version 20.3, you are using Sage Exchange Desktop version…
Software notice 18-B was sent today to Sage 300 Construction and Real Estate customers who use Sage Exchange Desktop version 1:
Sage Exchange Desktop 1 will not be supported after May 31, 2018.
If you are using Sage Payment Solutions and you are using Sage 300 Construction and Real Estate version 16.1 or earlier, you are using…
Software notice PTUS 18-04 was sent to customers who have the U.S. payroll module:
This update includes changes to Oregon State Withholding (ORSWH), which are effective February 1, 2018.
For more information about this tax change (and the previous tax changes that are also included in this update), see the Payroll Tax Release Notes. You can also view the Release Notes from within Payroll by selecting…
Software notice 18-A was sent today:
Software notice PTUS 18-03 was sent today to customers who have the US Payroll module:
Important: This update includes the new federal government income-tax withholding tables that were recently finalized. Everyone should install this update and use the new tables no later than February 15.
This update includes the following recent tax changes, which are effective January 1, 2018:
Software notice PTUS 18-02 was sent today to Sage 300 CRE customers who have the US Payroll module:
Important: The IRS is working on withholding guidance related to the tax reform legislation enacted in December 2017. More information is available here: https://www.irs.gov/newsroom/irs-statement-withholding-for-2018. When the guidance is finalized, we will provide a new update, which may also include additional state…
Software notice PTCA 18-01 was sent today with the following announcement:
Federal tax changes included in this update:
Provincial tax changes included in this update: