FormerMember

Duplicated a posting of deposits

Posted By FormerMember

Inadvertent duplicate posting of deposit in two consecutive months! Can I reverse a deposit in a month that is already closed (October)? I am looking at the KB "How to adjust or reverse a deposit" and am not sure if this will work for closed month.  I am filling in for a person on medical leave.  My bookkeeper now has an AR imbalance.  Help!

  • Since it looks like you are using Sage BusinessWorks, I am going to move this post to that Support Group so that other users of this software will see it and can offer you their thoughts and insight.

    Thanks,

    Derek

  • It sounds like you posted a customer's payment twice.  You just need to just void the duplicate payment.  To void the duplicate payment, see Knowledge Base article #17205 How to void customer receipts for check, credit card, or cash payments.

    Thanks, Coleen