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FormerMember

Customer Account

SUGGESTED
Posted By FormerMember

A have a customer account with a balance due but when I printed statements it shows a negative balance due. I have attached the statement, the customers account and the statement selection page

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    SUGGESTED

    It appears you have old information on the statement that is still appearing.  If that is your issue see article #19940 "Detail does not drop off after printing customer statements from the Preview windows",  If that does not resolve, then I would suggest calling 800-447-5700and open a case to work with a support analyst to further troubleshoot your issue with you.

    Thanks,

    Coleen

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  • 0
    SUGGESTED

    It appears you have old information on the statement that is still appearing.  If that is your issue see article #19940 "Detail does not drop off after printing customer statements from the Preview windows",  If that does not resolve, then I would suggest calling 800-447-5700and open a case to work with a support analyst to further troubleshoot your issue with you.

    Thanks,

    Coleen

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