The message "Error: "Unable to Load Vendor Library" may appear if an update of Enhanced Tax Reporting was cancelled during the update process.
The latest Enhanced Tax Reporting update includes additional Microsoft C++ Redistributable files that are needed and will cause the update to take longer than expected. The update will appear to hang when downloading "PREREQUISITES.exe" and you will see the screen flash to "Not Responding" and that is to be expected. Please allow this process to complete even though it appears to be hanging. We have had reports of this update taking 15 - 20 minutes but the update will complete.
To resolve the "Unable to Load Vendor Library" error:
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