Have you ever been in the time crunch, need to get the close done and then the worst happens…you have a power outage, a server disconnect, you get an error message or something just doesn't seem right? Let’s take a look at what you should do if you ever have something happen during a month or year end close.
Included with a module known as Custom Office the Attachment Manager allows PDFs, images or documents to be attached to a vendor, customer, job, part employee or general ledger account. You can keep important files right at your fingertips with the Attachment Manager. With it, you can attach objects such as Word documents, Excel spreadsheets, WAV files, bitmaps, and AVI multimedia files directly to records of accounts,…
Sage BusinessWorks Accounting 2018 introduced an option to 'Restrict accrual' - set a maximum accrual amount of vacation and sick time per year. When the 'Restrict Accrual' option is selected, vacation/sick time will no longer calculated if the max accrual per year has been reached.
This option can be accessed in PR, Utilities, Maintain PR Parameters. Select the 'Restrict Accrual' checkbox in the sick…
Oregon implemented a new payroll transit tax that became effective July 1, 2018. The information below is just a reminder of how to account for the tax in your Sage BusinessWorks product.
Enter a new deduction for the added tax as follows:
Starting with Sage BusinessWorks 2017 a link was added to the Sage BusinessWorks launcher view. The items in this section where derived from the top call generators.
Call volumes fluctuate and can often result in longer than normal wait times to speak with us. When hold times are longer than usual, you may be prompted to accept a Courtesy Callback. Below are answers to some of the common questions about using Courtesy Callback:
Because SDI and SUI rates vary from one company to another, Sage BusinessWorks uses the percentages defined in PR, Taxes, Activate States.
Record new SDI and SUI rates as follows:
Sage BusinessWorks late tax table updates 2019 SP 2 and 2018 SP 5 include State Tax updates for the following States:
IMPORTANT: Please download the latest service pack from the Sage customer support site after all Payroll year-end processing has been completed and…
New to Sage BusinessWorks 2019 is the ability to export the AP and AR aging report to Excel. To access the new report:
Included in the 2019 release of Sage BusinessWorks was a fix that enforces the requirement of the number format to be in a 2 decimal format (NNNN,NN). Import file format documentation has always stated that the requirements for the amount are NNNN.NN but prior to 2019 we would allow the import as NNNN, NNNN.N or NNNN..NN. Allowing these formats would cause issues with the GL import. A change was made in 2019 that enforces…
It has been posted that Windows updates KB4480970 and KB4480960 are causing network issues on some PCs. This loss of network connectivity is causing Sage BusinessWorks client workstations to suddenly stop working. Some of the symptoms that Sage BusinessWorks users may experience include:
The end of the year is right around the corner. Below you will find some reminders that will assist with making sure your year-end is a success:
IMPORTANT: Please download the latest service pack from the Sage customer support site after all Payroll year-end processing has been completed and after all 2018 W-2s have been printed. Installing the tax tables before completing year-end processing can cause issues with completing W-2s. If the service pack that includes the Early Tax Table Update (ETTU) has been installed prior to completing all Payroll year-end processing…
Aatrix released the 2018 forms update for the W-2, 1099, 940 and other annual forms. To install the mandatory update:
As year-end approaches, now is a good time to get familiar with the various support options that are available to you. Some options are even available 24/7.
Year-end is just around the corner and with December quickly approaching you may be wondering when the 2018 W-2, 1099, 940 and other yearly forms will become available. Aatrix will produce an automatic update around December 20th. This automatic update will update all yearly forms including the W-2, 1099 and 940 to the 2018 form. To get the mandatory forms update from Enhanced Tax Reporting follow the steps below:
Let’s take a look at the forms you will need to print your W-2s and 1099s in Sage BusinessWorks. Forms can be ordered through the Sage Checks and Forms Website (www.sagechecks.com) or by calling 800-617-3224. Avoid the last minute rush and order your forms as soon as they are available.
It is that time of the year already!
Time to start thinking about Payroll year-end procedures and our FREE year-end web videos are fantastic way to make sure you are prepared.
Topics covered include:
If you receive the error "Unable to connect to the System Manager database. [Pervasive] [ODBC] [Client interface] [client LNA] connection attempt timed out. The SQL connection manager may be inactive or using a different transport protocol from the server" when launching Sage BusinessWorks." or "[Pervasive] [ODBC] [Client interface] [client LNA] connection attempt timed out. The SQL connection manager may be inactive…
We know reconciliations can be intimidating so we have created documents, and in some cases videos, to assist you with the process.
Reconciling Cash/Cash Management to the General Ledger:
If there ever comes a time that you need to install the program again, like moving to a new server or installing on top of your existing install, please make sure the most current service packs are installed after the main program installation.
Important note for new installations: Service packs should be installed after all registration information has been entered in the product. Failure to do so will not allow authentication…
If so, we have a resolution for you. Most issues when backing up are caused by a user who is stuck in the system. A stranded user might cause a number of issues, these issues can include:
As the change in seasons is approaching, now is the time to ensure you have a backup plan in place. When is the last time you backed up your Sage BusinessWorks software? Are you prepared if you have a bad weather or have a computer crash? Are you going to lose everything? Do you have a plan?
Sage BusinessWorks has a backup utility built into the program that ensures that all Sage BusinessWorks files have been appropriately…
Issues have been reported where the print or preview screen is locking up and freezing the computer. This issue appears to be tied to WebRoot antivirus software. WebRoot is conflicting with the printing task and is not allowing the user interface to end the task. To resolve please contact WebRoot support for assistance on how to allow access to end the task.
As a workaround you can disable Webroot to run the reports.
That’s right! Sage BusinessWorks Version 2019 is now available for download on the Sage Customer Portal. A portal logon is required to download the product.