Product notice 18-A was sent today to on-plan customers and to partners:
This communication is to announce the availability of Sage BusinessWorks 2018.0 SP3 and 2017.0 SP6 service releases, as part of our commitment to supporting Sage BusinessWorks customers.
This release contains updates and defect fixes. For exact details on what is included in the release, please refer to the Knowledgebase articles…
Please review the information below for a complete list of new features included in 2018 service pack 3.
Notice Sage_18C_06272018 was sent today:
This notice provides important information about a potential security risk involving the Pervasive database, and applies to you if you are using Sage BusinessWorks, Sage BusinessVision, or Sage DacEasy.
Note: If you are not the person who installs your Sage product updates, please forward this email to the appropriate person. Issue Sage has recently become aware of a potential security…
What can I do to be prepared?
As of June 1, 2018, Paya (formerly Sage Payment Solutions) discontinued support of TLS 1.0. Some users may have noticed issues when trying to use Sage Exchange. Today, we are going to dig a little deeper into what you need to do to keep your program running smoothly.
What does discontinuing support of TLS mean to me?
For most people with updated Windows operating systems and with updated Sage BusinessWorks software (2017…
As of May 31st, 2018 Sage Exchange Desktop v1.0 (SED, a Sage Payment Solutions product) is no longer supported, because of this SED will no longer function with Sage BusinessWorks 2015 or earlier. Possible errors that you many encounter include "Error code 8", "Error code 4", "Unable to complete registration" or "Unable to communicate." If you receive these errors and are on an unsupported version of Sage BusinessWorks…
Sage BusinessWorks product support is open Monday-Friday from 6:00 AM pacific until 5:00 PM pacific time. If you are in need of support outside of these hours we have a number of options available to you.
Enter a new deduction for the added tax as follows:
An updated State tax form may…
Sage has recently been made aware of a potential security risk tied to the Keyhelp.ocx file. This file is used with the Pervasive System Analyzer, a third-party utility installed with the Pervasive database engine. The Pervasive System Analyzer is installed when you install Sage BusinessWorks. In order to address the potential vulnerability it can be removed from the Pervasive folder by following the steps below. Removing…
When is the last time you backed up your Sage BusinessWorks software? Are you prepared if you have a computer crash? Are you going to lose everything? Do you have a plan?
Sage BusinessWorks has a backup utility built into the program that ensures that all Sage BusinessWorks files have been appropriately closed prior to making your nightly backup.
If you are attempting to run Quarter 1 payroll tax forms and you are finding the report is blank or has the incorrect totals please download and install the most recent service pack for your version.
If running Sage BusinessWorks 2017 please install service pack 5
If running Sage BusinessWorks 2018 please install service pack 2
To download the service pack:
With the end of the first quarter approaching we wanted to discuss the importance of verifying you have a good month end close.
The first and most import thing that you need to ensure is that you are making a Sage BusinessWorks backup prior to closing your month/quarter. Let's discuss the backup in a little more detail below:
From Louisiana Department of Revenue, "Louisiana Department of Revenue has adopted updated Income Tax Withholding Tables through an Emergency Rule. This Emergency Rule shall be effective February 16, 2018, and shall remain in effect until the expiration of the maximum period allowed under the Administrative Procedure Act or the adoption of the final Rule, whichever comes first. Employers should begin using the 2…
IMPORTANT REMINDER: The tax table updates are available for Sage BusinessWorks 2018 and 2017. If you are on a previous version of Sage BusinessWorks you will need to upgrade to a supported version to receive the tax update.
Please review the information below for a complete list of new features included in 2018 service pack 2.
Are the Federal Tax updates included with 2018 service pack 1 and 2017 service pack 4?
No, the Federal Tax changes were not yet approved when the Early Tax Table Update (ETTU) were made available. The Federal Tax changes will be available in 2018 service pack (SP) 2 and 2017 service pack (SP) 5. These updates should be available in early February. Please continue to follow our blog for updates on when the service packs…
If Enhanced Tax Reporting is showing prior year forms you will need to get the mandatory forms update from Aatrix. Form updates are NOT included in a service pack.
GREAT NEWS: A payroll Hot Fix is available for Sage BusinessWorks 2017 and Sage BusinessWorks 2018 that will allow you to process W-2's without getting the error regarding negative values.
IMPORTANT REMINDER: Prior to downloading the Hot Fix access Help, About and verify your version of Sage BusinessWorks. Then download the Hot Fix for your specific version.
Other items of note:
2018 service pack 1 and 2017 service pack 4 are not to be installed until after all 2017 year-end tasks have been completed. The tax table updates included in this service pack are for calendar year 2018 and installing them prior to completing 2017 year-end may cause issues processing W-2s and year-end reports. If the service pack was installed prior to completing year-end processing see KnowledgeBase article, 71870, …
GREAT NEWS: The 2018 early tax table updates will be available today. Theyare available for Sage BusinessWorks Accounting 2018 and 2017.
IMPORTANT REMINDER: The early tax table update should not be installed until AFTER you have completed all 2017 payroll year-end items and have closed your 2017 payroll year.
2018Please review the information below for a complete list of new features included in 2018 service pack 1.
The PATH Act includes a new requirement for employers to file their copies of Form W-2, submitted to the Social Security Administration, by 1/31/18. As a result of this change, we strongly encourage you to send W-2 forms to your employees as early in January as possible. This will allow time to identify and submit W-2 changes to avoid processing fees for corrections.
If you are using Aatrix to process your W-2’s,…
About courtesy call back or virtual queueingYou spoke and we listened! Last year we implemented a new way for you to call Customer Services for help and hold your place in line by receiving a call back when it’s your turn. Here are some answers to frequently asked questions and some helpful tips for using the feature:
If you are on Microsoft Windows 10 and recently received an update you may encounter an error. The error that is appearing is "An error has occurred while attempting to send the messages to MAPI (Not Supported)." "An error has occurred while attempting to send the messages to MAPI (Not Supported)." It appears the update that Microsoft Windows 10 is installing build 1709, also known as the Creators Update…
With end of year quickly approaching a common call generator is how to account for fringe benefits. Attached you will find a document that covers the 4 methods that can be used to account for fringe benefits.
The four options are: