Hi Marshall1234,

The Sage Customer Service Team will be reaching out to you shortly to assist you further.

Thanks,

Derek

Hello Marshall1234, please provide a way to contact you, you can also email the service team at [email protected] (be sure to include your Account ID if emailing).

I don't know if I want to post my email address...

If you work for sage I have a case number, refund ticket number all in my account 

No need to post any info here.  Someone should be reaching out to you shortly.  And yes, both myself and Erzsi work for Sage.

Thanks,
Derek

Please I have a similar situation and need help. I bought sage 50 Canadian Edition 2 user last year, but as my organization is growing we decided not to for another software that has multiple user and never activated the sage 50. I also put a call through to the sage team notifying them that I was not using the product and that I do not want it renewed. Despite all this, my account was charged and I have made calls and sent emails to the account rep and he claims it is only customer service that can resolve it. But each time I call and the call transferred to the so called customer service line the phone hangs up. Grateful if someone can help direct me to the appropriate team that will process the refund.

Hello, have you emailed [email protected] (include the company name and account ID*) and or called 1-888-222-8985? It's not very busy at the moment, there's a 10 minute wait. Our system does sometimes prompt for a callback option, if you do not follow the prompts, it will hang up. It doesn't allow you to wait on the line.

Please note that I have called again and it is still impossible to connect to the customer care. 

In any I case I have sent an email and put your good selves in copy.

Hi, kindly note that I sent the email to [email protected] yesterday, but have neither received an acknowledgement nor a reply. Grateful if you can direct me to the appropriate persons that can resolve the situation. The account number is 400xxxxxx. Regards, Ifeanyi

Hi GraceGroup Thanks for that information, don't think the email came through, I've edited out your account ID above. I'll forward your request to managment.