Transaction J entry number not coming up when I press PROCESS

I was entering purchase transaction invoices and all of a sudden when I pressed PROCESS the J number stopped appearing - the transaction just exited but it shows up as being processed with a J entry number.

Also at the same time this happened while I was entering the purchase invoices and went to press total , the total of the invoice is blank whereas it would automatically total it self before

Any help

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    Setup, User Preferences, Transaction Confirmation will get your Journal entry number to show up after posting.

    As for your issue with "pressing total", I'm afraid I have no idea what you are talking about.  I know of no way to "press total" on a purchase invoice.  What you are describing may occur if the invoice has a zero balance and therefore no journal entry will be created.  If no journal entry is created, then the transaction confirmation dialog may be suppressed.

    Did you enter anything into the Amount column and assign an account to the line?  Can you look up the entry and review the Journal entry report from the Report menu to see if there is a journal entry?

    If you can't resolve it with these ideas, please post a screen shot of the data entry screen for the entry and maybe someone can help you out.

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  • 0

    Setup, User Preferences, Transaction Confirmation will get your Journal entry number to show up after posting.

    As for your issue with "pressing total", I'm afraid I have no idea what you are talking about.  I know of no way to "press total" on a purchase invoice.  What you are describing may occur if the invoice has a zero balance and therefore no journal entry will be created.  If no journal entry is created, then the transaction confirmation dialog may be suppressed.

    Did you enter anything into the Amount column and assign an account to the line?  Can you look up the entry and review the Journal entry report from the Report menu to see if there is a journal entry?

    If you can't resolve it with these ideas, please post a screen shot of the data entry screen for the entry and maybe someone can help you out.

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