Our knowledgebase resources and downloads are found at https://support.na.sage.com
You may log in directly at the link above to access your product downloads using your existing Sage Customer or Sage Partner portal login credentials (don't know them? See the below section on Links & How to Sign Up).
The above site can be accessed from the Sage Customer and Partner portals.
Once logged onto the Sage Knowledgebase see the top right hand side of the screen for the My downloads section, there you can select Sage 50 - Canadian Edition.
Note*: If you have multiple service plans and products with us then you'll have a list similar to the one in the image below. Most plans should enable access to downloads and to support resources, however, for some products we do offer consultant 'FEE' plans with only access to Chat and support resources.
After selecting your Sage product line you'll be greeted with a page for latest full product downloads and or updates. Make a mental note of this page, as it has links to chat support; as well as to, registration, activation, installation, Sage University and Sage City resources.
The most common downloads will be listed as in the screenshot below.
As per Sage's Obsolescence policy, we support and keep downloads for the current year software version plus one version back. Most older downloads will no longer be accessible as we cannot guarantee data security and bug fixes for issues caused by updated software and operating system updates.
Language Note*: For the time being, the portal websites are not available in French. Should you need Sage 50 product resources in French, please contact our customer service department at 1-888-222-8985.
Note*: For instructions on the French Sage 50 Knowledgebase see Comment Utiliser La Base de Connaissance en Français
Partners or Sage Accountants Network members can access the Sage Knowledgebase for downloads and articles from the Sage Partner Portal.
When logged in, please click on Knowlegebase > Sage Knowledgebase within the Detailed Navigation menu on the left hand side of the page.
Depending on your Sage software and on the activity of your Sage Business Care Plan, access to certain support related articles can be limited. If you find that you're missing access please call our portal support team at 1-877-828-6372 Opt.1 and or email Customer.Portal@sage.com or Partner.Portal@sage.com.
For Sage 50 CA Install and Activation help see KB29962
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