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Keith L
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What should I do if I am unable to email from Sage 50?

2 minute read time.

Having an issue emailing from Sage 50 2016.3 and newer? Please see new tips here.

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As most of you have already known, Sage 50 is not an email software. Therefore, it needs help from other email client.

If you log onto your web mail account like Gmail or Hotmail through your web browser, that will not work because this is not a true email client. If you need to use those web mails, you need to set them up in your email software. Below is a link showing how to setup Gmail in Outlook.

http://www.dummies.com/how-to/content/using-microsoft-outlook-with-gmail.html

If you use outlook 2010 or 2013 in 64-bit, office 365 - the cloud based email program or the web based Outlook(https://login.live.com/login.srf?wa=wsignin1.0&ct=1393271188&rver=6.1.6206.0&sa=1&ntprob=1&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fmail.live.com%2F%3Fowa%3D1%26owasuffix%3Dowa%252f&id=64855&snsc=1&cbcxt=mail ), they will not work also as they are not supported by Sage 50.

The click-to-run version of Outlook is also NOT supported by Sage 50.  The link below shows you how to verify whether your outlook is a click-to-run application or not.

http://msdn.microsoft.com/en-us/library/office/ff864733.asp

We recommend you to use a MAPI-compliant email clients. Example are Outlook 2007, Outlook 2010 and Outlook 2013 in 32-bit. You can also use the Windows Live mail. Please make sure you use the desktop one but not the web version. For more information about how to email with Windows Live Mail, you can follow the link below.

Emailing invoices in Windows 8 with Windows Live Mail – KB11105

If you confirm that you have installed the correct email client, but still unable to email or receive MAPI related error. You can do the following:

  1. Confirm your email client is setup as the default email program in your computer.
    Error: "Email MAPI error: An error occurred in sending the message." KB10731, method 2 (Vista/7/8) or method 3 (XP)

  2. Go to Control Panels, Default Programs, Set your default programs, select your email client and click Choose defaults for this program, make sure the box of Send Mail is checked under MAPI. The screen shot below is for Outlook:

  1. If it still fails to email, close out of Sage 50 and Outlook.  Go to Control Panels, Programs and Features. Select Sage 50 Accounting and click Change. Click on OK when the message "you currently have Sage 50 installed..." pops up. Choose Add/Remove Program Components and click Next Uncheck Add-in for Microsoft Outlook and click on Next. Repeat the same procedure again and re-add the checkmark for Add-in for Microsoft Outlook to have the addon reinstalled. Then, email the transaction from Sage 50.

  2. If it still fails, you may need to uninstall and reinstall your e-mail software. If you need to take this route. Please backup your e-mail message first.

For all other e-mail problem or pop-up message, you can also find a suggestion or solution from our knowledge base at https://support.na.sage.com. Until next time, happy Tuesday.

  • in reply to RandyW

    This is genius! i've wasted about 7 hours today trying to sort the outlook issue. Sage now recognises outlook after editing the privileges to mapi32.dl. THANK YOU!

  • I have windows 10 and Gmail is what I use for emails... I see you mention something below about print as pdf (i usually do that for my documents but Sage does not give me that option so I know its a setup thing).  How do I set that up? Is it also available for Windows 10?  Do you have any other free solution? my business is too small to start spending money at the moment.

    thank you

  • There are two 'click-to-run' versions of Office - one that's Online - it doesn't work if you're disconnected from the Internet.

    The other 'click-to-run' (the one nearly everyone has) is installed on the workstation and WILL work with any of the Canadian Editions of Sage 50 that have Email.  If anyone at Sage would like to argue that their tech document is correct, please provide me your Email address and I'll happily send you every document from the 'Universal Construction' sample file.  

    Fixing the workstation so that MAPI works with Sage 50 may be a challenge sometimes, but it absolutely, categorically does not require some mythical / special MSDN Office media installation that costs eight hundred clams a throw.

  • I have been using the 'Click-To-Run' version of Outlook to send emails from Sage 50 for two years now.  

    Just last week, I tested Click-To-Run Outlook 2013 (Office 365) on windows 7, and it didn't work until I:

    - logged in as Administrator,

    - took security 'Ownership' of c:\windows\system32\mapi32.dll away from TrustedInstaller and made Administrator the owner.

    - Removed Sage 50, restarted,  

    - ran an 'Online Repair' of Office 2013, restarted

    - Reinstalled Sage 50

    After that, I could send emails from Sage 50 all day.

    I had two systems, only one of which worked.  I noticed if I went to Help | About Sage 50 and clicked on 'support', and printed the reports from a working, and non-working system, then compared the lists.   I noticed that ONLY the working one had c:\windows\system32\mapi32.dll.  AHA!!!!!  

    The non-working one had the file on the hard drive, but it didn't show up in the DLL list, which meant that Sage 50 could not find it.

    The non-working Office 2013 systems I've come across have been factory pre-loaded Windows systems (Dell, Lenovo) that pre-date Office 365.  But that could be just co-incidence.

  • Hi Keith,

    I created a new forum post related to this.  I have installed Thunderbird and I am unable to send out emails through it even with it set as the default MAPI handler, see forum post for details: sagecity.na.sage.com/.../78212.aspx

    You mentioned that you tested Thunderbird under Windows 8.  My clients server is running Windows Server 2012 R2 which uses the exact same 'core' as Windows 8 so compatibility shouldn't be a problem.  However, even while logged into the servers console (non-RDP connection) I am unable to send out emails.  I get the following error:

    "Sage 50 cannot communicate with your e-mail program. Please ensure that your e-mail program is MAPI-compatible and that it is the default MAPI client."

    Is there any workaround to getting email to work?

    Any help much appreciated!

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