Every company that I have tried to do W-2's with the State ID number say if 4321-5678 would print out 9432-5678, putting a 9 in front of the number and dropping the last #. Then they were being rejected by Aatrix and I have to correct all the W-2's that were handed to the people. . Was on with Sage for 2 hours on Wed. and they showed me how to fix this except on one company that is NJ. On NJ it is coming out 352/211/842/000, and should be 160/364/743/000 and it will not let me change this # no matter what so unable to use payroll to do W-2's. They said this is because Sage gave them the wrong (which I discovered was wrong on 2017 also but I paper filed them) but had problems later. As said was on with Sage 2 hours Wed and they were never able to change the #, told me had to call Aatrix, and they told me they can't change # as that is what Sage sent them. Who is going to fix this problem.
Are you using Sage Payroll Services or another Sage software product? It sounds like you may be using the Payroll option in Sage 50 US?
yes I us Sage 50 US edidtion, and have Sage Business Care and the payroll package which the last update was 20190101.
Thanks for the response sandy72, we've moved this post to the Sage 50 U.S. Payroll & Tax forum so that other users of this software will see it and can offer you their thoughts and insight.