• Refund From a Vendor

    We have a debit memo from one of our vendors and they are going to send us a refund check - how do I process the check in AP? Pete Gentile
  • inventory

    does anyone know if Sage 500 has an online manual for Inventory. We will issue materials to jobs (we are an utility), many times not all the materials are used on the job and need to be returned to inventory. When returning materials to inventory they…
  • Part replacment for open work order.

    Mass 500- To replace inventory item/part for multiple Bill of Matrail and open work orders. What would be the easiest why to replace an old inventory item/part use in multiple bill of material with a new inventory item/part. This also apply to open…
  • Receiver #s

    In the Purchase Order \ Activities \ Receipt of Goods \ Process Receipt of Goods, does anyone know how to cancel a Receiver# that was issued in error. Any insight would be helpful. Thanks
  • Sage 500 7.1 Update retail pricelist excluding some cusotmers

    Hello, when I recalculate prices on pricelist and then update it it is done for all prices in pricelist. Could you advice me how to achieve special prices for indivudual customers in this pricelist? Excample: Pricelist name - retail1 Customer1 - NiceCompany1…
  • Credit Memo

    When entering a credit memo from a vendor and posting it; it makes the amount we owe the vendor more instead of less. Has anyone else experienced this?
  • tI_timInvtTran - Cannot INSERT timInvtTran because cost tier effect record is missing.

    Error happens when posting/saving a MF>Labor Entry with Cmplt?=Y. I cannot find a timCostTier and timInvtTranCost records. After this error, another error occurs: Transaction count after EXECUTE indicates a mismatching number of BEGIN and COMMIT statements…
  • inventory

    I'm trying to close lines on a open purchase order and it says I can't. I tried using the Receipt of Invoice and it will not pull over that purchase order. Does anyone have any ideas?
  • Allowances/discounts on orders

    Hello - two of our fully integrated customers send allowances/discounts on their orders when they send them via SPS, once the orders hit Sage 500, I can see the allowance/discount percent and amount at a line level, however, for whatever reason, I have…
  • We are seeing this error running Sage ERP MAS500 v7.40, "Credit card vault operation failed. Response: FAILURE". Needing a resolution asap. Thanks

    We are seeing this error running Sage ERP MAS500 v7.40, "Credit card vault operation failed. Response: FAILURE". Needing a resolution asap. Thanks
  • User login

    User is unable to login
  • Inventory - Transaction Date vs Post Date

    When entering a manual inventory transaction/adjustment the adjustment batch the header has a "post date" and each adjustment line includes a "transaction date". Both dates default to the current date. SCENRIO: An inventory adjustment batch is entered…
  • GL Statistical Accounts

    1. How do we clear GL statistical accounts in Sage 500 at yearend 2. Can we use GL statistical accounts in Sage 500 for budgets
  • Updating ItemType - FG to RM

    Has anyone updated timItem directly to change an Item Type from Finished Good (5) to Raw Material (6)?
  • Report for Unapplied Payments before posting cash receipts?

    Before posting a cash receipts batch, is there a report or something that will show whether any of the payments within the batch are going to be unapplied? When I register/post the receipts, there's a AR Check Register report that has an unapplied amount…
  • Process Invoice for Payment

    The Treeview has changed and it is now unusable. Tree view use to contain yellow/ black circles to this you can no longer select individual invoices for payment
  • Recording bank drafts

    We are performing bank reconciliations for our client. The client is recording bank drafts by writing "dummy checks," as they call them. Is there another way to record the bank drafts so that they will still show up as an item to clear in the bank reconciliation…
  • Renumber Sales Orders. Shipments, Invoices and Purchase Orders

    Is there an official way of renumber Sales Orders, Shipments, Invoices and PO? None of the screen have the A --> B icon available. A client of mine had their systems compromised by ransomware and they are manually re-entering all the documents. The…
  • Error 5 in frmPeriodEnd AP close out.

    Attempting to close out company P (first time) and receiving the subject message. Tracer messages: 13:48:59(5652836 - 46059448)-****** ENTER InvokeTask :Task ID - 67895298 13:48:59(41 - 46059489)-"Process Period End" - Task Flags, EFW_TF_AUTOLOADUI…
  • SAGE ERP 500 2019 - Cash Management Entry - Currency Exchange Rate Error

    When entering a Cash Management transaction on the "Bank Transaction Entry" screen there is a grayed out field to the middle right called "Transfer To Exch Rate" and it should display a "1.00" all the time for us. While entering a number of transactions…
  • SED/Paya integration seems to have failed

    All of the sudden, SED/Paya will no longer launch and we don't have access to the Vault or CC Payment processing. Even Maintain Credit Card Processor Accounts -> Test Account fails. Has anybody seen anything like this before? I'd guess that the integration…
  • Sage Error

    I have a Sage user who is getting the following error While trying to process vouchers - any idea what the issue is and how do I fix it? Thanks, Adrienne
  • enter purchase order error 9 at frmPurchOrd in Procedure LECheckrequiredData Subscript out of range

    Can't find anyone else who has reported this issue in Sage City or in the SageKB. Thank you.
  • Purge Old Companies

    I need to purge several companies that are historic and/or were test companies. These companies do not have existing transactions. I know there were issues with the Purge functions that would allow me to do this. Are these working again in version 2019…
  • Determining if a budget was closed

    Is there an easy way to determine if someone closed a budget period? SAGE 500