• Checks are duplex printing

    We setup a new user to print checks and it is printing the check on both sides. Our other user is not having the issue. The printer settings are the same for both. It only duplex prints when printing checks nothing else.
  • About page print landscape and cutting off info

    I am changing my computer and am wanting to print off/save the about page showing info on but it is cutting off info and printing landscape. When trying to print as an A3 it still cuts off.
  • 1099 ty 2023 forms service launcher run-time error '5'

    I received this error after following procedures to update 1099 and received a successful update notification. I have put in a case on the support portal yesterday and have not received a response yet. Has anyone had this error? If so what do you do to…
  • 1099 paper form printing TY 2023

    If you print 1099s on paper through Aatrix, they have confirmed that their paper printed forms have been approved by the IRS for printing on plain white paper. So references to forms with red, pink or other colors do not apply. However some forms may…
  • 2023 1099 Submission Error

    It seems like we inadvertently submitted 1099 (I was trying to test out for the new year). As a result, it seems like we are unable to match payment in AP and the invoices don't show up in 1099s. Is there anything we can do to reverse the submission?
  • MRP Generation Report

    Hello, I've been in Supply Chain for many years now. I have used several ERP systems, but this is my 1st time with Sage500. I have tried to find resources on understanding the MRP Generation Report with no luck. Does anyone know where I can find some…
  • Data Type Conversion Errors in Explore - GL Transactions

    I was testing out the AP Module that we just acquired and posted a batch of vouchers. When attempting to run the GL Account Transactions task to view these posted transactions, I ran into two different errors: The varchar values it's referring to…
  • any risks in compacting sage intelligence meta data?

    Are there any risk(s) associated with compacting the MetaData? Is it worthwhile? Sage 500 2017 and Sage Intelligence.
  • Sage Intelligence and Office 365

    We are using Sage 500 2018 (v7.9) and we recently upgraded from Office 2016 to Office 365. Now our Accounting department is receiving errors when using Sage Intelligence i.e. Sage.BI.ExcelFunctions1.1.x11 don't match. I have tried to Add the Report Designer…
  • TempDB fills up while accessing vdvCustomerPayment

    Running an AR Report - the query errored as the TempDB filled up. Our DBA noted the following: This query below caused the tempdb to grow and fill up the D: drive. The issue for the is connected to the view below – vdvCustomerPayment - which joins…
  • Tip: missing objects in Crystal Database Expert

    If you ever find yourself attempting to modify a Crystal Report and you notice that some tables are missing from the 'Data' tab of the Database Expert tool within Crystal that shows you the tables that are available to be added to the report, it is most…
  • latitude, longitude - printing on customer statement

    We recently upgraded to 2021 (8.1) and on the customer statement, we see an odd default longitude and latitude near the bottom of the customer address. Is there any way to eliminate this without creating a custom crystal report?
  • Attach files with Document Transmittal?

    We're currently auto-sending invoices via email through document transmittal. I'd love to be able to attach additional documentation (remittance instructions, W-9, credit card auth form, etc.) with the invoices that are sent via email. However, it doesn…
  • AP CHECKS Printing with VOID on them

    AP Check form starting printng VOID watermark on the ENTIRE CHECK, the form has not been touched since 12/2/2015 and today it just starting printing VOID VOID VOD all over in very very light font - Is there a way to stop this from happening?
  • Is there a report that shows clients that are setup for email delivery of invoices and customer statements?

    Under the AR module, Customer Maintenance, Maintain Customers, doc transmittal you can elect to have invoices, credit memos, debit memos, customer statements, etc. setup for hard copy or email delivery. We're trying to get the majority of our clients…
  • Is there a way to reprint individual remittance advice?

    If I need to reprint a remittance advice, is it possible to do it individually? I don't want to reprint the entire batch, which is quiet large.
  • Attaching Invoices to blast emails/mail merge

    I'm new to using Sage 500. I've got a number of past due invoices to send out (talking hundreds). It would be helpful and more efficient if I could do a blast email via mail merge or another method. Is there a way to attach invoices from Sage to a blast…
  • Sage Intelligence Filter and Parameter combination - need help

    Need some eyes on a Sage Intelligence Transaction report filters and parameters. Please see attached file. Adding filters with parameters works for one set but not another. Can someone look to see if you have a suggestion as to why the filter/parameter…
  • Split Commission Invoice in vdvInvoice

    Hello! I am noticing that invoices with a split commission are not showing up for the secondary salesperson in vdvInvoice. Has this been an issue for anyone else?
  • Crystal Reports

    I am having an issue with a workstation new Windows 10 computer, installed the Mas500 2019 client When the user tries to run the Aged Receivables, he gets an error "crystal print engine the system cannot find the file specified" I have reinstalled…
  • New NACHA compliance changes in 2020

    Do we have any update on Sage 500 coming to meet the new NACHA requirements that are slated to take effect mid-2020? www.nacha.org/.../2020-brings-four-nacha-operating-rules-changes-are-you-ready
  • 2020 1099-MISC/NEC forms and data entry

    As some of you are aware, tax year 2020 will bring a new 1099 form, the 1099 NEC (NonEmployee Compensation). With it, will bring some new changes. Every couple of years the IRS doctors up existing forms by sometimes adding boxes, removing boxes, or…
  • Getting errors in my MAS Intelligence Report Designer reports.

    On several of our Report Designer reports we are now getting #VALUE! or Object reference not set to an instance of an object errors when just the other day they were fine. I believe it is an Excel issue this time since I ran and saved the same reports…
  • Purchase Order printing

    I am using Sage 500 ERP 2013 and when I print a purchase order on one workstation I get a different printed purchase order than when I print the same purchase order from another workstation. I am using the same sage login name at both workstations
  • Voucher Register not displaying the comment section

    This may have been covered somewhere but I can not find it. We recently ungraded to Sage 2018. We did an update last year and the comment section on the voucher header disappeared. After the upgrade it came back, the IT guy did something and now we no…