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MAS500 server crashed, have restored DB, but need reports from within software.

Posted By Matthew Miller CAS over 5 years ago

Our company MAS 500 server crashed, very hard no recover. The DB was backed up to another server and I am able to restore the DB from the BAK file. The data is there, but we need to access reports and stuff. We no longer have the MAS500 server software.

How can we get these reports back? We do not seem to have the original install software.

0 JohnHanrahan over 5 years ago

The original install software is downloadable from the Sage Customer Portal. Maybe you could be more specific about reports and "stuff". Nobody knows what "stuff" is. Since it sounds like you might be down I would definitely consider calling your reseller or Sage Support.
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0 Matthew Miller CAS over 5 years ago in reply to JohnHanrahan

Apologies for not being specific on "stuff" but that is what a user said to me.

Update: actually found the install software on one of the other servers. Will be attempting to install tonight.
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0 KLou over 5 years ago

The reports are installed at the client locally, unless you put them on a network share (and repoint accordingly).

There are also a handful of SQL Agent jobs (Qty On, registration) that might not be restored from the DB backup, but you should be able to get those from the Server Utilities.
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Sage 500

MAS500 server crashed, have restored DB, but need reports from within software.

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