Disable or Hide Commit button on Customer Returns Screen for a Security Group

Does anyone know the best approach to disable or hide the commit button on the Customer returns screen? Maybe using customizer but how would you do it?

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  • 0 in reply to Johanna Patterson

    Hi Johanna,

    before I responded to you with a suggested workaround I made a quick test in version 2014 and it worked. This morning I tested the same steps in versions 2017 and 2018 and got the same results as you: Commit button is enabled in Enter Customer Returns and commit will go thru without any additional authentication. I will contact our engineering and submit this for a code fix.

Children
  • 0 in reply to Zenon

    Hi Zenon,

    I really appreciate all of your help and feedback on this inquiry. Do you have a suggestion of how to stop the role from being able to commit the customer return on screen? I have heard that some created a text box to cover the commit button. Do you think this is a good option?

    Thank you Zenon!

    Johanna

  • 0 in reply to Johanna Patterson

    Hi Johanna,

    using Customizer to hide or cover Commit button can be a valid workaround for this issue. However I have submitted this issue ('Cannot disable Commit in Enter Customer Returns form') to Sage 500 engineering for a code fix and they are looking into it. The resolution should come from Maintain Security Groups task rather than Customizer. I will keep you posted on the progress.