I recently upgraded our Sage 500 installation from version 2014 to version 2016 May update (7.70.2). Version 2016 added functionality to the Memo feature in Maintain Customers, providing the ability to set memos to automatically popup in certain tasks if desired.
We are seeing a problem with this new feature in that when some users click the "Auto Display" button in the "Memo" tool in Maintain Customers, it crashes. I initially thought this might be due to security/permissions, but I have found that not to be the case. I've been able to resolve it for some users by deleting and recreating their Sage 500 profile in Maintain Users, while for other users that does not resolve it. And this is for users with the EXACT same settings in SQL Server and in the EXACT same Sage 500 security group.
The error message is:
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Sage 500 ERP
Module: Company: XXX AppName: Memos
Error 35601 occurred at frmMemoOptions in Procedure Form_Load
Element not found
This application will now close.
OK
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Using v.7.70.2. Win 2008 R2 SP1 RDS / SQL 2008 R2 SP3
Has anyone else encountered this problem when trying to open the (new for 2016) "Auto Display" feature?
Thanks.